Front Desk Coordinator High-End Ophthalmology Practice

Job Description Job Description Front Desk Coordinator - High-End Ophthalmology Practice Luxor Eye Institute | Bakersfield, California | Full-Time Help Create an Exceptional Patient Experience Luxor Eye Institute is looking for a polished, dependable, and organized Front Desk Coordinator to serve as a key point of contact for our patients. This role goes beyond answering phones and checking patients in—it helps shape the overall experience and flow of the practice. Our patients rely on us for advanced eye care, including cataract surgery, LASIK, ICL, dry eye treatments, and other specialty services. The right candidate will ensure every patient feels welcomed, informed, and cared for from the moment they arrive. What You Will Do Greet patients with professionalism and warmth Manage patient check-in and check-out efficiently Answer and direct incoming calls Schedule and confirm appointments Verify insurance and patient information Collect copays, balances, and payments Maintain accurate patient records Communicate scheduling needs with the team Support smooth daily patient flow Complete end-of-day reconciliation reports Follow HIPAA guidelines and protect patient confidentiality Keep the reception area organized and professional What Success Looks Like Confidently manage front desk operations Navigate scheduling and registration systems accurately Verify insurance and collect payments with ease Communicate clearly with patients and staff Stay organized during busy clinic hours Identify and resolve scheduling or registration issues Deliver a consistently positive patient experience The Right Candidate Reliable and punctual Calm and composed under pressure Comfortable in a fast-paced environment Organized and detail-oriented Professional in communication and appearance Comfortable discussing and collecting payments Open to feedback and continuous improvement Proactive and solution-focused Interested in building a long-term healthcare career Required Qualifications Experience in a medical, dental, optometry, or ophthalmology front office preferred Strong customer service and phone skills Basic computer proficiency Ability to multitask while maintaining accuracy Clear communication with patients and team members High school diploma or equivalent Experience with Nextech, insurance verification, scheduling, and patient collections is strongly preferred. Who May Not Be a Good Fit Struggle with punctuality or attendance Feel overwhelmed in busy environments Avoid responsibility or accountability Prefer minimal patient interaction Are uncomfortable discussing payments Resist feedback or workflow changes Prefer waiting for direction rather than taking initiative Are seeking a short-term position Why Join Luxor Eye Institute Be part of a growing specialty practice Gain exposure to advanced ophthalmology services Receive hands-on training Build valuable medical office skills Work alongside experienced professionals Opportunities for growth based on performance Modern, professional work environment Schedule Full-time Monday through Friday Occasional Saturdays may be required Luxor Eye Institute is an equal opportunity employer. #J-18808-Ljbffr