Sales Operations Manager

Salary Range: $90,000.00 To $105,000.00 Annually Who We Are At Luminultra, we don’t just test for microbes, we bring clarity to uncertainty. Our tools and services empower industries to get the insights they need to act with speed, precision and confidence. As a global leader in applied molecular diagnostics, we support organizations across the water, energy and food sectors - where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions and expert services, we equip frontline teams with the insights they need to make high-stakes decisions quickly and accurately. Behind every test result is a deeper purpose: to help industries and communities thrive. From detecting early-stage contamination in food production, to ensuring asset integrity in complex industrial systems, to identifying pathogens in water networks, our work is about keeping essential operations moving with less risk and greater resilience. Founded in 2003 and headquartered in Fredericton, New Brunswick, Luminultra has grown into a globally recognized company with a team located across Canada, the U.S., the UK and France. We’re united by a shared vision: a resilient world where industries and communities thrive with clarity and control over microbial risks. Join us and be part of an innovative, collaborative team that shows up every day - for our customers, and for each other. Where You’ll Work This role is open to remote work from one of the States that we are established in – Colorado, Florida, Maryland, Michigan, Texas, Louisiana and West Virginia. There are opportunities for hybrid work if located close to Baltimore, MD. We are also open to considering candidates in Canada (candidates located in NB, NS, ON, AB, and BC) for the right fit. What You Will Do Luminultra is hiring for a Sales Operations Manager. This role is responsible for optimizing the processes, systems, data, and commercial support that enable our sales organization to perform at a high level and scale effectively. You’ll sit at the intersection of Sales, systems, analytics, and process improvement, using data and operational insight to improve execution, visibility, and business performance. In this role, you will be responsible for: Partnering with Sales leadership on pipeline management, forecasting, KPIs, and sales performance; driving sales effectiveness, operational efficiency, and continuous improvement across the sales organization. Building and maintaining Sales Resources such as dashboards, reports, and analytics using Salesforce, Power BI, Excel and other systems as needed. Creating and publishing Standard Operating Procedures (SOPs) related to commercial functions, such as contract management, sales training, and pricing policy. Identifying opportunities across the sales funnel to improve conversion, deal velocity, and efficiency. Coordinating sales new hire onboarding and training across systems, processes, and commercial best practices. Leading strategic and continuous improvement initiatives that strengthen scalability, data quality, and operational effectiveness. At Luminultra, we’re committed to paying fairly, clearly, and above all, paying for growth. We’re open to candidates in the US or Canada for this role, and pay according to the band for wherever you’re based. The pay range for this role is $90,000 to $105,000 CAD or USD with the opportunity for increased compensation through our Sales Incentive Bonus Plan. Who You Are You’re a strategic, analytical, and hands‑on sales operations professional who enjoys bringing structure to complex environments, turning data into action, and finding better ways for teams to work. You’re comfortable working across functions, influencing stakeholders, and balancing the big picture with the details that make things run smoothly. You will have: 5+ years of experience in Sales Operations, Commercial Leadership, , Business Analytics, or a related field. A Bachelor's degree in Business, Finance, Marketing, Operations, Science, Engineering, or a related field is preferred; equivalent experience will be considered. Experience supporting a B2B sales organization, ideally within a complex, technical, industrial, manufacturing, technology, or recurring-revenue environment. Experience driving sales effectiveness through Salesforce and Power BI, including reporting, data quality, system adoption, and process improvement. Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable business recommendations. Strong project and change management skills, with the ability to lead initiatives from identifying an opportunity through implementation. Excellent communication and collaboration skills, with the ability to influence stakeholders across multiple levels and functions. Highly organized and detail‑oriented, with a strong commitment to data accuracy, process discipline, and continuous improvement. Why Join Luminultra? Luminultra has a culture that values communication, collaboration, development, work‑life balance, flexibility, and employee recognition. We provide resources and benefits that support our culture, foster work‑life balance, and promote personal and professional development. We offer benefits that allow our team to thrive both at work and outside the office. Depending on your location, benefits include: Generous paid time off, including 5 paid flex/sick days, 2 volunteer days, 3 weeks of paid vacation, and paid holidays. Company‑matched retirement savings, with a 3% company match through our 401(k) plan in the U.S. and RRSP plan in Canada. Company‑sponsored social events and opportunities to connect with colleagues. Performance bonus opportunities based on target achievement. Comprehensive health and wellness benefits, including health, dental, vision, life, and LTD coverage, with additional benefits such as critical illness and AD&D coverage available in Canada. Mental health resources and an Employee Assistance Program to support overall well‑being. Benefits and paid holidays may vary based on your country of employment and applicable local policies. Luminultra offers exceptional opportunities for rapid personal and professional growth. As a small, high‑performing organization, team members gain hands‑on experience across a wide range of responsibilities, allowing them to develop new skills quickly and make a meaningful impact. For individuals who thrive in a fast‑paced environment and are motivated by challenge, this role provides accelerated learning, clear pathways for advancement, and the opportunity to earn additional compensation by exceeding sales targets. If hired, employment eligibility verification will be carried out upon selection. We will only reach out to candidates who are selected in moving to the next step of the recruitment process. #J-18808-Ljbffr