LAN ADMINISTRATOR

:

Req#: 633122 LAN Administrator I

100% On-Site

Monday-Friday (8:30-5)

Johns Hopkins East Baltimore Campus

1830 E. Monument St.

Rutland Basement

Baltimore, MD 21287

General Position Summary: Under general supervision, perform routine PC Set up; installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment. Assistance with departmental specific applications and interaction with vendor application installations. Strong liaison with customers and departments. Involved with the analysis of user needs in the computing device environment (e.g., desktop, mobile devices, etc.) and recommendations for products and services that meet those needs. Responsible for delivery, moving and installing computing devices and related software as well as device inventory. This position may be required to assist with on call work based on the business needs of the department.

Working Conditions

• Works in an office environment. Sometimes needs to travel between various JHHS locations.
• Work requires visual acuity (including close vision, color vision for close computer work)
• Work involves working in a fast-paced environment with exposure to noises, of an open office setting, and with frequent interruptions. (i.e., phone calls, last minute demands requiring prompt resolution).

Job Scope/Complexity: Works under guidance and direction. Once priorities are set, perform tasks with regular process updates. Participate in segments of the lifecycle of projects. Device management complexity is typically entry level. Build and maintain relationships through positive interactions. Demonstrates ability to provide good customer service. Tasks are simple in nature (i.e., working with single devices or device types, or simple software, or handling one customer at a time).

Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Analysis and Design

• Install, Configure, Maintain

• Troubleshoot

• Documentation/Presentation

• Relationship Management

Required Education: High School/ GED.

Required Experience: Three years of related experience with computing devices and operating systems, and analysis of user needs

Preferred Job Qualifications: Knowledge in the assigned IT environments.

Knowledge, Skills, & Abilities (KSA's):

• Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.

• Demonstrate critical thinking and reasoning skills.

• Ability to work on multiple priorities effectively.

• Ability to prioritize conflicting demands.

• Ability to execute assigned project tasks within established schedule.

• Ability to work collaboratively in a team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Write and communicate clearly and concisely.

• Possess sound documentation skills.

• Ability to maintain confidentiality

• Demonstrate exemplary customer service skills.