Warranty Administrator

Warranty Administrator

Come grow with us by joining our team as a Warranty Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner. The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation's largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what's next.

It's the strength of our relationships both with customers and manufacturers that allows us to keep a finger on the pulse of what you need and what's possible to not just source but create together. Whether it's custom-built vehicles or alternative fuel and electric vehicle (EV) options, you'll have a partner from challenge all the way through solution and beyond.

At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you'd want to interact with approachable and transparent.
• Drive Forward: Keep your eyes up to see what's ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

What you will gain:

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

Claims Processing:

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufacturers to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.

Customer Interaction:

• Communicate with customers and service centers to gather necessary information and resolve claim-related inquiries.
• Provide excellent customer service while managing claim disputes or escalations.

Quality Control:

• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.

Process Improvement:

• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.

Documentation:

• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Minimum job requirements:

• Associates degree or higher preferred
• Minimum 2 years of experience in warranty claims processing
• Must have automotive/commercial dealership experience
• Able to communicate effectively with equipment manufacturers
• Able to multi-task
• Ability to work in a team setting as well as independently
• Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
• Strong analytical and data interpretation skills
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
• Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
• Excellent communication and customer service skills.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Ability to take direction and maintain a positive attitude.
• Ability to complete assignments in a timely manner.
• Good writing and oral communication skills.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
• Knowledge of warranty regulations and industry best practices (preferred).

Physical requirements:

• Work will be performed in an office setting.
• May be required to sit in long intervals and climb stairs
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs

Company retains the sole discretion to change the duties of the position at any time.

Pay range: 23