Sr. Collections Specialist

Job Description

Job Description

The Senior Collections Specialist is responsible for managing overdue accounts, negotiating
repayment plans, and ensuring timely debt recovery, while mentoring junior staff and ensuring compliance with all
applicable laws and company policies.

Responsibilities:

• Handles complex and severely delinquent accounts
  • Successfully contact and collect past due balances on assigned customers
  • Negotiate payment plans, settlements, or credit extensions while maintaining fairness and
    compliance with relevant laws
  • Review and monitor delinquent accounts, maintain losses within targets, and take action on special
    cases
  • Work with and involve appropriate parties to resolve billing disputes, short-payments and
    discrepancies
• Communicate with customers professionally and proactively
  • Answer all calls as they arrive, returning calls the same day
  • Contact customers regarding payments, account irregularities, etc.
• Maintain and enter transactional information
  • Maintain accurate records of all communication, payment agreements, and account status in
    databases and collection systems
  • Work with assigned branches to reconcile credits and outstanding balances
  • Monitor accounts to track repayment progress and assist with generating reports for management
• Provide special project support as requested
• Suggest and implement process improvements to enhance efficiency in AR operations
• Escalate significant issues timely

Requirements:

• 4+ years of experience in accounts receivable, billing, or collections
• Proficiency in accounting software (Microsoft Office, IFS)
• Proficient in Excel, including VLOOKUP and pivot tables
• Strong communication skills
• Ability to work independently while also contributing to a team
• Accuracy and attention to detail

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:
Resourcefulness

Customer Focus Team Player Passion

Integrity Organizational/Planning Communication

Self-Awareness Energy

Target Salary Range: $49,000–$52,500 year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).

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