Customer Service Representative
The Davis Companies
Were looking for a motivated and personable Customer Service Representative to join our team in a fast-paced call center environment supporting automotive finance customers. This is a great opportunity for recent college graduates or entry-level candidates looking to build a career in customer service, collections, or financial services.
In this role, youll work directly with customers to help resolve early-stage delinquency (529 days past due) by identifying solutions and guiding them back to current statusall while delivering a positive customer experience
.
What Youll
- DoHandle a high volume of inbound and outbound calls daily (200+ call
- s)Speak with customers regarding accounts that are 529 days past d
- ueHelp customers understand their account status and bring accounts curre
- ntIdentify the root cause of delinquency and work toward a soluti
- onUse negotiation and problem-solving skills to create win-win outcom
- esEducate customers on available options and next ste
- psMaintain a professional, positive attitude on every ca
- llAccurately document interactions while talking and typing simultaneous
- lyFollow all company policies, procedures, and compliance guidelin
- esContribute to team and center performance goa
ls
What Were Looking
- ForStrong communication skills clear, confident, and customer-frien
- dlyAbility to multitask (handle calls while entering notes/da
- ta)Comfortable working in a phone-heavy environment (full 8-hour shif
- ts)A positive attitude and ability to stay composed in challenging conversati
- onsStrong customer service mindset and problem-solving abil
- itySelf-starter who takes ownership and shows initiat
- iveOpen to feedback and able to adapt quickly in a fast-paced environm
- entWillingness to learn and grow within the busin
ess
Preferred Qualificat
- ionsRecent college graduates encouraged to apply (no experience requi
- red)Previous experience
- in:Call ce
- nterCustomer ser
- viceRetail or service industry (restaurant, hospitality, e
- tc.)Bilingual (English/Spanish) is a
- plusBachelors degree preferred but not requ
Vacancy posted 1 day ago
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