Operations Manager

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

The Operations Manager is a vital member of our support team, providing administrative and operational assistance to Clinic Leadership and the Home Office. This role is responsible for the day-to-day execution of Clinic Operations and centralized Scheduling and Intake processes, ensuring efficient clinical operations and effective team support.

Summary & Expectations:

• Provide direct management and oversight of Operations Support and Clinic Leadership
• Serve as the primary administrative partner to the Operations Director, including, meeting preparation, and special project support.
• Streamline communication flow between senior leadership and clinic leadership to ensure alignment on key initiatives.
• Assist the Operations Director in tracking departmental goals and reporting on operational KPIs.
• Manage and execute centralized Scheduling and Intake workflows to ensure operational efficiency.
• Assist with the implementation of local operational policies and procedures.
• Support onboarding, and training coordination.
• Maintain awareness of potential operational obstacles at all levels and proactively address them.
• Attend and contribute to weekly Operations meetings in support of Clinic and Senior Leadership.
• Develop and update operational reports on a weekly, monthly, and quarterly basis to inform strategic decision-making.
• Engage with all levels of employees, responding to feedback and routing it effectively to ensure a positive team culture.
• Delegate tasks appropriately to team leads and department heads to maximize operational efficiency.
• Contribute to a motivating therapy environment.

Qualifications

• Bachelor's degree preferred or equivalent experience in administrative or operations support.
• Strong organizational, time-management, and communication skills.
• Proficiency in Google Workspace and operational management software.
• Ability to maintain confidentiality and provide empathetic support in a fast-paced environment.
• High attention to detail with the ability to support multiple stakeholders simultaneously.
• Job Specifics:
  Reports to: Operations Director
  Status: Salary, Exempt
  Location: Flower Mound, TX
  Travel: Requires travel to the DFW, Houston, Tulsa, and Oklahoma City markets.

Additional Information

Why Join Us?

We offer a comprehensive benefits package designed to support your well-being and professional growth, including:

• Medical, Dental, Vision, and Disability insurance options
• Company-Paid Life Insurance
• 401K retirement plan with company match
• Company-Paid Short-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Employee Recognition Programs