Veterinary Client Service Representative

Veterinary Client Service Representative Full‑time: Sunday‑Tuesday 3:30 PM‑6 AM Lynnwood, WA The Veterinary Specialty Center of Seattle, part of Thrive Pet Healthcare, is a 24‑hour Emergency and Critical Care and Specialty hospital. We are seeking a Client Service Representative to join our team. Experience & Skills Required Excellent communication Works well on a team as well as independently Impeccable customer service skills Multitasking abilities Positive attitude Able to type 60‑80 WPM Experience in a veterinary clinic preferred Job Overview Answer phones, differentiate routine and emergency cases, schedule appointments, greet clients, admit and check‑out patients. Process payments, manage financial information, and communicate information between clients and staff. Create a warm and welcoming impression while remaining professional and courteous, handling multiple tasks with interruptions. Communicate the quality of care and recommendations clearly to clients. Remain calm and collected when a client becomes emotional or discourteous and in emergency situations. Benefits Competitive compensation – $19‑24 /hr (evaluated against credentials and experience) Paid time off including 8‑weeks of full‑pay parental leave, bereavement leave, and time off for new pet adoptions. Top‑quality medical, dental, and vision insurance plus health savings and flexible spending accounts. Pet perks: free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations. Generously subsidized backup and ongoing care support for children, adults, and pets. Mental health benefits, including coaching and therapy sessions. 401(k) program. Continuing education and development support through a library of free CE courses and 3 days PTO to complete. Scholarship opportunities. Compensation is negotiable based on credentials and experience, with an hourly rate starting at $19 – $24 per hour. #J-18808-Ljbffr