Operations Manager

Key Responsibilities Operational Management Oversee day-to-day gym/studio operations to ensure smooth and efficient performance Maintain facility cleanliness, safety, and operational standards Manage opening and closing procedures and ensure compliance with company policies Monitor inventory levels for fitness equipment, supplies, retail products, and amenities Coordinate equipment maintenance and vendor relationships Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel Foster a positive, high-performance team culture Conduct employee performance reviews and provide coaching and development Ensure staff compliance with operational procedures and customer service standards Member Experience Deliver exceptional customer service and resolve member concerns promptly Support member retention initiatives and community engagement efforts Monitor member feedback and implement service improvements Ensure a welcoming, inclusive, and motivating environment Assist with budgeting, payroll, and expense management Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs Prepare operational reports and analyze business performance Support sales goals and membership promotions Compliance & Safety Ensure compliance with health, safety, and labor regulations Maintain emergency procedures and incident reporting processes Enforce cleanliness, sanitation, and risk management standards Qualifications Bachelor’s degree in Business Administration, Sports Management, or related field preferred 3-5 years of management experience in fitness, hospitality, retail, or service industries Strong leadership, communication, and problem-solving skills Experience managing teams and operational budgets Proficiency with scheduling, POS, CRM, and membership management systems CPR/AED certification preferred Desired Skills Ability to multitask in a fast-paced environment Conflict resolution and team-building skills Passion for fitness, wellness, and community engagement Physical Requirements Ability to stand and walk for extended periods Ability to occasionally lift up to 50 lbs Comfortable working in an active fitness environment Salary : $33,000.00 - $50,000.00 per year Position Requirements Full-Time/Part-Time Full-Time Location Santa Clarita About the Organization Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America. The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th,1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy. This position is currently accepting applications. #J-18808-Ljbffr Crunch Fitness