Payroll Client Advisor

Company Description Auris™ is a payroll and HR partner focused on helping small and medium-sized businesses handle critical workforce tasks accurately and efficiently. Trusted by over 50,000 businesses nationwide, Auris combines intuitive technology with responsive human support so leaders can focus on growing their teams and their organizations. Formerly Heartland Payroll and now part of Acrisure (acquired in 2025), the company is accelerating its vision to deliver seamless, human-centered technology that helps small businesses thrive. Auris emphasizes reliability, service quality, and compliance in payroll and HR, making it a trusted choice for business owners and operators. To learn more, visit Role Description The Payroll Client Advisor is a full-time, on-site role based in Cranston, RI, responsible for supporting clients with their payroll and related HR processes. This role includes guiding clients through payroll setup, processing, and troubleshooting, while ensuring accuracy, compliance, and timely resolution of issues. The Payroll Client Advisor responds to client inquiries by phone and email, researches and resolves discrepancies, and collaborates with internal teams such as implementation, tax, and product support. Day-to-day responsibilities include reviewing payroll data, assisting with system navigation, educating clients on best practices, and proactively identifying opportunities to improve client satisfaction and retention. The role also involves documenting interactions, maintaining up-to-date knowledge of payroll regulations and Auris products, and contributing feedback to enhance tools, workflows, and client experience. Qualifications Strong client-facing skills, including Client Relations and Customer Satisfaction, with a focus on building trust and long-term partnerships. Excellent Customer Service capabilities, with experience handling inquiries, resolving issues, and managing expectations in a professional manner. Clear and effective Communication skills, both verbal and written, to guide clients through complex payroll concepts and system usage. Familiarity with Insurance and related payroll deductions (e.g., benefits, garnishments) is beneficial. Experience in payroll, HR, or financial services, with working knowledge of payroll regulations and compliance preferred. Strong attention to detail, analytical ability, and proficiency with computer systems and web-based applications. Ability to prioritize, manage multiple client requests, and work effectively in a fast-paced, team-oriented environment. High school diploma or equivalent required; associate or bachelor’s degree in business, finance, HR, or a related field is a plus. #J-18808-Ljbffr Auris