System Administrator

19819 System Administrator 3 12 months This position closes to submittals on July 21st.

OVERVIEW

This contract System Administrator 3 position will work within the Operational Infrastructure (JOV) organization within Transmission Technology (JO) group in the Operational Technology (J-OT) business line of the company. JOV provides hardware maintenance lifecycle support for the Company’s Control Center systems. JOV also provides General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending. Organization Operational Infrastructure provides 24 X 7 hardware maintenance lifecycle support for the Company Control Center systems. Functions performed include providing General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending. Responsibilities include supporting clients that use Control Center systems for both mission critical and business critical services. Operational Infrastructure provides agency expert level (Tier 3) support for the GSS infrastructure in the control centers. Services in these support systems include authentication and access, storage and virtualization, malicious code protection, dispatch and scheduling display infrastructure, operating system platforms, vulnerability detection, patch management, network security and configuration management, cabling infrastructure, facilities management systems, and critical area security. Included in these responsibilities are the documentation and compliance activities required to perform these functions.

ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate manager or other federal personnel with the authority to do so. With the Manager technical lead oversight, use professional level skills/ knowledge to perform system administration of the following systems, including the following: Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems: Server administration Vulnerability Scanning, including Nessus Cyber Vulnerability Assessment and Mitigation Research Implementation, design, and maintenance of least privileged and role-based access control models Patch Management of network and compute devices Server Virtualization, i.e., Hyper-V, VMWare vSphere Network Virtualization, i.e., VMWare NSX, Cisco ACI Antivirus, antimalware, and malicious code prevention Storage services, i.e., Nexgen, Pure, vSAN, other network-attached storage arrays Display infrastructure Laptop and workstation support Support of in-house developed applications Windows file services With the Manager oversight and approval provide the following support: Research, test, and draft / document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems; organize, store, and dispose of superseded documents in accordance with Information Governance & Lifecycle Management (IGLM) standards. Perform regular assessments of newly discovered vulnerabilities on a wide range of operational network devices, computer systems devices and various software packages. Document patch and vulnerability applicability assessments and recommend vulnerability mitigation options. Report any concerns to the manager. Implement, design, and maintain least privileged and role-based access control models. Research, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems for final review and approval by the manager /staff. Respond to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues; unusually complex issues may include involvement of the appropriate manager or team lead. Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes. Provide advice and recommendations for process / procedural changes that may become necessary due to system changes, upgrades, etc. to appropriate manager / team lead / company stakeholders. Provide input and recommendations, to the manager, technical lead, and staff, regarding computer infrastructure decisions, and create tasks to fulfill management-directed goals. Support and assist the company team lead and North American Electric Reliability Corporation - Critical Infrastructure Protection (NERC-CIP) subject matter experts (SMEs) with implementing, analyzing, and reporting on the operational compliance of all Control Center cyber assets. Develop, draft, and recommend improvements to the Control Center’s procedures and processes for compliance with the company and NERC-CIP standards and policies. Develop, draft, and recommend improvements to the Control Center’s procedures and processes for company’s Grid Modernization project, as well as other capital and expense projects. Assist the management with the implementation and promotion of approved operational compliance process improvement efforts, specifically as relates to the administration of the above-mentioned systems. Support the field service support desk function, scaling from a single technician to a three-person operation while maintaining uninterrupted support to field staff throughout the transition. Serve as the senior technical resource and day-to-day point of coordination for helpdesk operations, establishing ticket triage, workflow, and escalation practices for the team and recommend these for the manager approval. Develop tiered service-level agreements that separate field-urgent incidents (a technician work stoppage) from routine requests, with response and resolution targets calibrated to operational impact rather than a single blanket standard. Establish escalation and on-call procedures so a field technician always has a reachable second line, with clear hand-off criteria between Tier 1 and Tier 2/3. Document procedures as lightweight, repeatable runbooks rather than heavy manuals, holding required steps to the minimum needed for consistency and auditability. Provide role definition recommendations for service desk staff to include; shift-coverage and preferred skill requirements. Build onboarding and cross-training plans to eliminate single point of failure risks. Develop a knowledge base of known issues, fixes, and FAQs so common field problems are resolved at first contact. Evaluate and recommend ticketing/ITSM tooling (or configure the existing system) to support intake, prioritization, SLA tracking, and reporting, favoring automation over manual hand-offs. Define and track service desk KPIs first-contact resolution, time-to-respond/resolve by tier, SLA attainment, and volume trends and report performance to the manager. Establish a recurring review cadence to refine SLAs and workflows from field feedback, retiring steps that add friction without value.

REQUIREMENTS

Education & Corresponding Experience A degree in Computer Science, Information Technology, or a directly related technical discipline is preferred. 8 years of experience is required with an Associate’s or Bachelor’s degree in applicable fields. 10 years of experience is required without an applicable degree. Experience must include direct work experience in Information Technology performing System Administration. Experience includes a minimum combination of work-related experience, on-the-job training, and/or vocational training. Required Technical Skills & Experience 2 years of experience with the following: Working knowledge and experience sufficient to successfully support and maintain a virtualized and converged computer environment. Working knowledge and experience sufficient to successfully support, maintain, and troubleshoot enterprise Windows infrastructure using active directory, group policy, PowerShell, and other Windows utilities. All qualified applicants at CorSource Technology Group will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr CorSource