Manager, ServiceNow - Technical Implementation

KPMG is seeking a Manager, ServiceNow to join our Consulting organization. Responsibilities: Manage ServiceNow client implementations including leading multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support. Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements. Engage with decision‑makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives. Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development. Lead on‑shore and off‑shore teams to complete agile‑based deliverables as assigned by engagement leadership during project execution. Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries. Manage engagements according to KPMG’s financial/cost management policies. Qualifications: Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM and IRM. Bachelor’s degree from an accredited college/university or a minimum five years equivalent work experience. Completion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third‑party Risk Management, or CIS - Vulnerability Response. Experience leading various size teams in the delivery of agile‑based projects or portions of projects to meet defined requirements. Travel as needed. Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa). Benefits and Compensation KPMG offers a comprehensive compensation and benefits package. The Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Equal Opportunity Employer KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. Los Angeles County Applicants Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Kpmg-0828bc85