Cartage Coordinator | M-F, 6am - 3pm

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The Cartage Coordinator supports the execution and continuous improvement of local pick‑up and delivery operations. This role focuses on day‑to‑day cartage performance, event management, service reliability, financial accuracy, and partner accountability. The position works closely with leadership, vendors, and warehouse teams to resolve exceptions, improve efficiency, and provide operational insight.

Knowledge:

• Strong working knowledge of local cartage, pick‑up and delivery, and final‑mile operations
• Understanding of event management, shipment milestones, and system connectivity impacts on visibility and service performance
• Knowledge of cartage cost drivers, accessorial charges, and factors impacting true yield
• Familiarity with operational reporting, KPI tracking, and trend analysis related to service and execution
• Understanding of warehouse operations, including staging, loading, and freight flow coordination
• Working knowledge of service failure management, root cause analysis, and corrective action principles
• General knowledge of company policies, operational standards, and compliance requirements related to transportation and logistics
• Functional understanding of transportation, logistics, and internal operating systems used to support cartage execution and reporting

KEY RESPONSIBILITIES:

Operational Execution & Visibility

• Ensure all pickups and deliveries occur within established service expectations.
• Monitor daily cartage execution and provide timely visibility into exceptions, delays, or service failures.
• Perform root cause analysis and document corrective actions for recurring issues or service disruptions.
• Ensure proper event management, including milestone accuracy and system connectivity where applicable.

Continuous Improvement & Efficiency

• Identify and communicate opportunities to improve operational efficiency, including routing, truck utilization, tools, processes, and reporting.
• Analyze cartage performance data and share insights, trends, and recommendations with leadership.
• Support the development and maintenance of reports, scorecards, and performance tracking tools.

Financial Accuracy & Yield Awareness

• Ensure accurate representation of operational activity to reflect true yield.
• Work closely with leadership teams to validate data alignment between execution, billing, and reporting.
• Support accessorial visibility, cost drivers, and exception rationale as needed.

Cartage Partner Accountability

• Monitor performance of designated cartage partners against agreed service expectations.
• Act as a primary operational contact for day‑to‑day execution issues, escalations, and follow‑up.
• Track service failures, delays, and exception trends; support corrective actions with partners.

Collaboration & Cross‑Functional Alignment

• Collaborate closely with Warehouse teams to support effective staging, loading, and freight flow.
• Coordinate with internal teams to ensure smooth handoffs between warehouse, cartage, and customer‑facing teams.
• Support alignment between operational execution and customer requirements.

Mentorship & Support

• Provide coaching, guidance, and knowledge sharing to Cartage Coordinators.
• Assist with complex shipments, escalations, or peak‑volume periods as needed.
• Promote consistency, best practices, and process adherence through hands‑on support and example.

Customer & Stakeholder Support

• Provide operational insight and execution support for customer‑specific cartage requirements.
• Assist internal teams with cartage‑related questions, data requests, and service reviews as needed.

  Compliance

• Ensure adherence to company policies, operational standards, and regulatory requirements.
• Support audit readiness through accurate documentation, exception tracking, and follow‑up.
• Partner with Trade Compliance and other stakeholders to support compliance initiatives.

  Systems & Tools

• Use and support existing systems related to event management, reporting, and cartage execution.
• Provide feedback and recommendations for system or process enhancements.
• Assist with testing or rollout of operational improvements as requested.

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Skills:

• Strong understanding of cartage, local delivery, and final‑mile operations
• Excellent analytical and problem‑solving abilities
• Strong communication skills with the ability to influence without authority
• High attention to detail and data accuracy
• Ability to manage multiple priorities in a fast‑paced environment

Behaviors:

• Attention to detail
• Ownership mindset and accountability for outcomes
• Collaborative and solution‑oriented
• Self‑directed and proactive    

Education and Experience:

• Relevant experience in transportation, logistics, or pick‑up and delivery operations
• Demonstrate ability to manage service exceptions and support effective operational coordination

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus