Client Services Manager

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise,  when you need to be sure , underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

 

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

This is a hybrid opportunity. 

Our Dayton, NJ laboratory is looking for a Client Services   Manager to join and manage their growing  Client Services team! The Client Services Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison, key strategic account tracking, and mentoring the project management team in Dayton, NJ. 

This position will manage, maintain and grow internal and external customer
relationships. The Client Services Manager (CSM) is responsible for managing the client
services team. He/she will provide coaching, and guidance on workflow, compliance,
services, and client relationships. The CSM will partner with
business leaders to identify challenges within the department with metrics and provide
valuable solutions in an ongoing effort to improve workflow and processes.

Job Functions

• Manages, maintains, and grows internal and external customer relationships to
• increase revenue. This includes close tracking of key strategic accounts for SGS in the laboratory location the CSM is assigned. 
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent education and experience (Required)
• 5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Mangement (Required)
• 1+ years supervisory experience (Required)
• Advanced oral and written communications skills (Required)
• Strong self-initiative and resourcefulness (Required)
• Advanced English language skills (Required)
• Advanced mathematical, reasoning, and computer skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This

job description

should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

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