Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in December of 2020, and we currently have a tight-knit team of two in the office. I’ve been in the insurance industry for over 20 years, and I genuinely love what I do—especially when it comes to helping customers and developing strong team members.

Outside of work, I’m passionate about sports and great food, and my team and I stay active in the community by participating in a variety of local events. I offer PTO, a monthly bonus structure, a 401k, health benefits where I cover half the cost, and I reimburse licensing expenses.

In my office, I value reliability, teamwork, and coachability above all. I’m looking for someone who shows up, contributes positively, and is eager to learn and grow with us.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with David Mayfield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.