Customer Service Representative

Customer Service Representative

You deserve a job you love

Volt is immediately hiring Customer Service Representative in Newport News, VA (Hybrid)

As a Customer Service Representative, you will:

• Be responsible for responding to branch inquiries through ServiceNow and other communication channels.
• Be responsible for researching and resolving order, shipment, delivery, and inventory issues.
• Be responsible for communicating with distribution centers, carriers, vendors, and internal departments.
• Be responsible for processing order cancellations, shipping updates, address changes, and freight reconsignments.
• Be responsible for maintaining accurate documentation of customer interactions and resolutions.
• Be responsible for meeting established productivity, quality, and service level expectations.
• Be responsible for assisting in identifying process improvements and operational efficiencies.
• Be responsible for providing professional and timely support while maintaining a positive customer experience.

This is a full time, Contract opportunity.

The ideal candidate will have:

• High school diploma or equivalent.
• Minimum 2 years of customer service or customer support experience.
• Written and verbal communication skills.
• Proven time management skills.
• Proficiency in Microsoft Office programs (Outlook, Teams, Excel).
• Manage multiple priorities in a fast-paced environment.
• Organizational and problem-solving skills.
• Proven record of reliability and attendance.

Preferred Skills & Qualifications:

• Experience in supply chain, logistics, distribution, transportation, or warehouse operations.
• Experience working with ticket management systems (e.g., ServiceNow).
• Internal customer service experience.
• Email-based support roles.
• ERP system experience (SAP, Oracle, etc.).
• Workday experience.
• Familiarity with shipping/tracking systems (UPS, FedEx, etc.).
• Comfortable with research, problem-solving, and non-scripted work.

Pay Rate: $19.00 - $20.00 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email View email address on click.appcast.io or call View phone number on click.appcast.io. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf