Key Account Manager

With over 70 years of experience in wire and wire cloth products, Gerard Daniel Worldwide's sales teams and applications engineers collaborate with our customers to create solutions to their manufacturing and supply chain challenges. We serve a diverse range of industries, including aerospace, transportation, clean energy, pharmaceutical, oil and gas, mining, food processing, and industrial manufacturing. We are seeking a motivated, results-driven Key Account Manager (KAM) to develop, grow, and strengthen strategic customer relationships while driving profitable revenue growth across an assigned portfolio of key accounts. This role serves as the primary commercial contact for designated customers and is responsible for identifying opportunities to expand business, secure new applications, and enhance long-term partnerships. The Key Account Manager collaborates closely with Customer Service, Operations, Product Management, Engineering, and Inside Sales to deliver exceptional customer experiences and achieve growth objectives. The ideal candidate combines strong relationship-building skills, consultative selling expertise, and a disciplined approach to account planning and opportunity management. Gerard Daniel Worldwide offers a competitive compensation package designed to reward performance and support long-term career growth. The anticipated base salary range for this position is $65,000 - $80,000 , based on experience, qualifications, geographic location, and demonstrated sales performance. In addition to base salary, this position is eligible to participate in Gerard Daniel Worldwide's incentive compensation program, with a target annual incentive opportunity of up to $24,000 , based on the achievement of individual sales objectives and company performance. Compensation plans are reviewed annually and are subject to change. Final compensation will be determined based on relevant experience, territory complexity, and market conditions. This position will be based in Texas with regular travel throughout the assigned territory. Key Responsibilities 1) Strategic Account Management & Customer Growth Develop and execute strategic account plans that drive revenue growth, profitability, and market share expansion within assigned key accounts. Build and maintain strong relationships with executive leadership, engineering, operations, purchasing, and supply chain decision-makers. Conduct Business Reviews (BRs), customer visits, and regular account meetings to identify growth opportunities and strengthen customer partnerships. Serve as the primary commercial contact for assigned strategic accounts and ensure a high level of customer satisfaction. Drive customer retention while expanding wallet share through cross-selling, upselling, and new product introductions. Develop a deep understanding of customer business objectives, challenges, and future opportunities. 2) Business Development & Opportunity Management Identify and develop new applications for Gerard Daniel Worldwide's wire cloth, filtration, fabricated products, and porous media solutions. Proactively pursue new business opportunities within existing accounts and targeted customer segments. Manage a robust sales pipeline and provide accurate forecasts utilizing Salesforce CRM. Develop and present value-based solutions that address customer manufacturing and supply chain challenges. Lead commercial negotiations and support contract discussions to achieve mutually beneficial outcomes. Monitor market trends, customer developments, and competitive activity to identify emerging opportunities. 3) Customer Engagement & Relationship Development Develop trusted advisor relationships with key stakeholders across customer organizations. Coordinate customer visits, facility tours, technical reviews, and problem-solving discussions. Collaborate with customers to understand evolving operational needs and strategic initiatives. Support issue resolution efforts by coordinating internal resources and maintaining proactive customer communication. Represent Gerard Daniel Worldwide at customer events, industry conferences, trade shows, and networking opportunities as required. 4) Cross-Functional Collaboration Partner closely with Customer Service, Operations, Engineering, Product Management, and Inside Sales teams to ensure successful execution of customer initiatives. Coordinate internal resources to support new product opportunities, customer projects, and business expansion efforts. Communicate customer requirements, market intelligence, and growth opportunities across the organization. Work with leadership to support strategic account planning and long-term growth initiatives. Facilitate alignment between customer expectations and operational capabilities. Maintain accurate account plans, opportunity pipelines, customer contacts, and activity records within Salesforce. Document customer meetings, action items, growth opportunities, and strategic initiatives. Provide regular sales forecasts and business updates to leadership. Track and manage account performance against established revenue, margin, and growth objectives. Utilize CRM reporting tools to support account planning and decision-making. Success in This Role Successful Key Account Managers consistently: Achieve annual revenue, profitability, and growth objectives. Expand business within existing strategic accounts while identifying new growth opportunities. Increase customer retention and overall account engagement. Develop executive-level customer relationships that position Gerard Daniel Worldwide as a trusted strategic partner. Maintain an accurate and healthy opportunity pipeline within Salesforce. Support the successful execution of Gerard Daniel Worldwide's long-term commercial growth strategy. Required Qualifications High school diploma required; Bachelor's degree in Business, Sales, Marketing, Engineering, or a related field preferred. Minimum of three years of successful B2B sales, business development, or account management experience within industrial manufacturing or industrial distribution. Demonstrated success managing strategic or high-value customer relationships. Strong consultative selling, negotiation, and relationship management skills. Experience with account planning, opportunity management, and sales forecasting. Proficiency with CRM systems; Salesforce experience preferred. Excellent communication, presentation, organizational, and problem-solving skills. Ability to work independently while collaborating effectively across multiple departments. Ability and willingness to travel regularly within the assigned territory. Preferred Qualifications Experience selling industrial wire cloth, filtration products, fabricated components, engineered materials, or industrial solutions. Experience supporting OEMs, industrial manufacturers, distributors, or strategic supply chain partners. Experience conducting Business Reviews and executive-level customer presentations. Knowledge of value-based selling, strategic account management, and customer growth methodologies. Experience working within manufacturing, industrial, metals, filtration, or engineered product environments. Physical & Work Environment Requirements Ability to travel regularly to customer locations, manufacturing facilities, and industry events. Ability to work in both office and industrial manufacturing environments. Ability to occasionally walk manufacturing floors and customer facilities. Valid driver's license and ability to travel by automobile and air when required. Why Join Gerard Daniel Worldwide? At Gerard Daniel Worldwide, you'll have the opportunity to work with industry-leading customers, innovative products, and a collaborative team dedicated to solving complex manufacturing and supply chain challenges. As a Key Account Manager, you will play a vital role in driving customer success, expanding strategic partnerships, and contributing to the continued growth of a company that has built its reputation on quality, expertise, and customer commitment for more than seven decades. #J-18808-Ljbffr Gerard Daniel