Assistant Customer Service Supervisor
$19 - $25 per hourThe Aero ALL-GAS Company
Job Description
Job Description
Salary: $19 - $25/hr
Join Our Team as anAssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company!
Location:Hartford, CT
Department:Customer Service
Reports To:General Manager and Sales Director
Employment Type:Full-Time
Company:The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey!
Position Summary
We areseekinga motivated and detail- orientedAssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
- Supportmanagementin supervising and mentoring customer service staff
- Assistwith scheduling, training, and performance coaching
- Handle escalated customer inquiries and resolve issues promptly and professionally
- Monitor service quality, response times, and customer satisfaction metrics
- Help implement and enforce company policies and procedures
- Collaborate with other departments to ensure seamless customer experiences
- Assistwith reporting, documentation, and process improvements
Who Were Looking For
Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring:
Qualifications
- Required - High School Diploma or GED
- 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
- Strong leadership and interpersonal skills
- Excellent written and verbal communication abilities
- Proven ability to handledifficult situationscalmly and effectively
- Proficiencywith customer service software, CRM systems, and Microsoft Office
- Highly organized with strong attention to detail
Preferred Skills
- Experience in training and onboarding staff
- Ability to analyze customer feedback and service metrics
- Conflict resolution and problem-solving skills
- Adaptability in a fast-paced environment
Why Youll Love Working With Us
- A competitive salary that reflects your skills and experience.
- Great benefits, including health, dental, and vision insurance.
- A 401(k) plan with company matching to help you plan for the future.
- Generous paid time off and holidays to recharge.
- Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
Vacancy posted 20 days ago
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