Assistant Customer Service Supervisor

$19 - $25 per hour

The Aero ALL-GAS Company

Hartford, CT

Job Description

Salary: $19 - $25/hr

Join Our Team as anAssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company!

Location:Hartford, CT

Department:Customer Service
Reports To:General Manager and Sales Director

Employment Type:Full-Time
Company:The Aero ALL-GAS Company

Welcome to ALL-GAS!

At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey!

Position Summary

We areseekinga motivated and detail- orientedAssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.

Key Responsibilities

Supportmanagementin supervising and mentoring customer service staff

Assistwith scheduling, training, and performance coaching

Handle escalated customer inquiries and resolve issues promptly and professionally

Monitor service quality, response times, and customer satisfaction metrics

Help implement and enforce company policies and procedures

Collaborate with other departments to ensure seamless customer experiences

Assistwith reporting, documentation, and process improvements

Who Were Looking For

Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring:

Qualifications

Required - High School Diploma or GED
2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred

Strong leadership and interpersonal skills

Excellent written and verbal communication abilities

Proven ability to handledifficult situationscalmly and effectively

Proficiencywith customer service software, CRM systems, and Microsoft Office

Highly organized with strong attention to detail

Preferred Skills

Experience in training and onboarding staff

Ability to analyze customer feedback and service metrics

Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment

Why Youll Love Working With Us

A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!

Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.

Apply

Vacancy posted 18 days ago

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