Account Manager

Account ManagerManages multiple projects and daily requests for larger, strategic accounts. Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size and type of account.Roles & Responsibilities:Single point of contact for client and all dealer activities / services.Maintain comprehensive knowledge of the clients and company needs, goals, philosophy and adhere to all business practices and performance standardsResponsible for developing the client relationship and fostering respect and trust with on -site personnel and partners (contractors, A&D firms, IT, etc)Foster new project / support opportunities by meeting with the client on a regular basis. Actively listen, conducting thorough needs assessments, consult on workstyles / furniture solutions and dealer servicesMake persuasive presentations on products and services (written, graphic and electronic formats)Create or manage completion of detailed, accurate and branded proposalsAttend project progress meetings as requiredCollaborate with internal / external resources on project scope to develop resources, schedules and costs.Site supervision required for deliveries & installations to assure accurate and satisfactory completionProvide timely/complete information for client/vendor activation, credit checks, etc.Accountable for the management and success of your project team and overall client satisfactionAccepts responsibility for the accuracy of project specifications through detailed reviewsEnsures receipt of all required documentation; signed proposals, T&C, client PO's and depositsStays involved throughout project implementation to stay ahead of issues and identify COSAvailable, responsive and timely to customer inquiries and needsRegular customer follow-up regarding after sale support to assure customer satisfactionEnsures the client is updated regularly on project progress and order statusAssist accounting in resolving late receivables or client credit issuesMeets monthly, quarterly and yearly sales objectives; volumes, margins, etc.Provides accurate and regular reports on forecasts and leadsAssist sales management as needed, with contract development / negotiationsAttend or seek out training opportunities to support account and personal growthExtensive knowledge of products, features, application and technical capabilitiesWorking knowledge of all roles and processesKnowledge of workplace innovations / trends (Well, LEED, ergonomics, technology, work styles)Other duties as assignedRequirements:Bachelor's degree in Business Administration, Project Management or similar3-5 yrs commercial furniture sales / project management experience or similarExceptional math and interpersonal skills, attention to detail and a great listenerFast-paced work environment with simultaneous projects and challenging deadlinesAbility to learn and adapt to new software technologiesProficient skills in Project Spec and MS Office (Outlook, Word, Excel, PowerPoint)Desire to work in a collaborative, innovative, and team-oriented environment