Retention Specialist
$23.08 - $25 per hourThe Fedcap Group
Job Title
Retention Specialist
Job Description
What You'll Do The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager, Job Developer, Sector Leads, participants, and other relevant staff to ensure participants are actively employed.
Your responsibilities will include:
- Provide group or individual job retention, maintenance support and counseling.
- Assist participants with issues pertaining to work-related benefits and transitional benefits.
- Research and verify 30-day to 90-day, and 180-day via fax, site visits, mail, and in-person appointments.
- Maintain on-going contact with participants to identify any personal and social problems that may arise while being employed and make appropriate referrals for the resolution.
- Facilitate group retention activities in order to help educate participants on benefits and work support as well as career advancement exploration.
- Maintain contact with employers to verify employment, resolve any issues with their WeCARE participant workers, and ensure overall satisfaction with WeCARE relations.
- Coordinate with job developers and Strategic Sector Lead teams to develop and maintain job retention information with employers on working participants.
- Offer employment counseling and referrals to support services or additional educational programs.
- Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
You're a great fit for this role if you have:
- Bachelor's Degree in Vocational Rehabilitation Counseling or another related field preferred.
- 1 year of case management experience or related experience. Or an equivalent combination of related education and experience.
- Bi-lingual (English Spanish) candidates preferred.
Compensation
$23.08-$25.00/hr.
Job Info
- Job Identification 102509
- Job Category Human Services
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Job Shift Day
- Locations 39 Broadway, 2nd Floor, New York, NY, 10006, US
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Retention Specialist in New York, NY vacancy
$18 per hour
...remote and ideal for motivated individuals looking to start their SaaS career. Responsibilities include addressing customer concerns, retention calls, and promoting Aura’s digital safety solutions. Compensation includes an hourly rate of $18 plus commission, with total...SuggestedHourly payFull timeRemote workAURA LLC
New York, NY5 days ago- ...Framework Ventures is seeking a Growth & Retention Specialist to develop outreach strategies and manage relationships with existing customers. This role involves both hunting for new business and nurturing current customers, ensuring a solid impact on company revenue....SuggestedRemote work
Framework Ventures
New York, NY4 days ago - A reputable staffing firm is seeking a Records Retention Clerk for a remote position based in New York. This role involves reviewing and processing records retention requests, providing clerical support, and verifying information across various systems. Candidates should...SuggestedRemote work
Jobsultant Solutions
New York, NY3 days ago - ...Raycon, Inc is seeking an Email & CRM Specialist focused on retention marketing. This full-time remote role involves managing email campaigns and Klaviyo flows, ensuring optimal design and targeting strategies. The ideal candidate will have 2–4 years of relevant experience...SuggestedFull timeRemote work
Raycon Corporation
New York, NY6 days ago $34k
...competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach....SuggestedHourly payFull timeLive inLocal areaRemote workAfternoon shiftDISH Network L.L.C
New York, NY3 days ago- ...Retention Express in Atlanta is looking for a Tier 1 Customer Retention Specialist to enhance customer relationships. In this role, you'll handle high volumes of inbound calls, resolve billing inquiries, and facilitate customer retention efforts primarily in the express...Remote workHome office
Retention Express
New York, NY6 days ago $185k - $230.46k
...Orofacial Pain Specialist – U.S. Navy Dental Corps Officer Full-Time In-Person | Active-Duty | Not Remote or Telemedicine Total Annual... ...that impact operational performance. What You Get: • $220,000 Retention Bonus • $27,000 Specialty Incentive Pay • $8,000 Board Certification...Full timeUS Navy
New York, NY3 days ago- ...Position Title: Personal Lines Insurance Retention Specialist (Part Time, Remote) The Insurance Retention Specialist enhances customer retention and satisfaction through expert management of the renewal process, strengthening client relationships, and strategically driving...Part timeRemote work
Thrive Insurance
New York, NY5 days ago - ...requiring strong negotiation and customer service skills. You will handle inbound calls and conduct proactive outreach to ensure customer retention and growth. The role requires at least 1 year of experience in account management or sales and a high school diploma. This...
Waste Management , Inc.
New York, NY4 days ago - ...US Service Animals is seeking a Remote Retention Specialist to support customer retention in our call center. You will work to reduce cancellations and improve client satisfaction through tailored solutions. The position requires retention or customer service experience...Full timeRemote workWork from home
USServiceAnimals.org
New York, NY4 days ago $65k
...SUMMARY The Retention Specialist (Customer Experience Specialist) is a retention-focused, pooled customer success role. The primary objective of the role is to reduce churn and downgrades by engaging customers at critical moments, such as cancellation requests, downgrade...For contractorsLocal areaSquire
New York, NY6 days ago- ...A leading educational consultant is seeking a Retention Specialist to join its Customer Success Team. This full-time remote position involves engaging customers through problem-solving and critical thinking to improve retention. The ideal candidate will have experience...Full timeRemote workFlexible hours
Achieve Test Prep
New York, NY6 days ago - ...Job Title Primary responsibility for the collection of data regarding client employment and retention for the purposes of reporting, assessment and evaluation. Primary responsibility for managing the retention programming for Horizons; including overseeing and scheduling...Daily paidFull timePart timeImmediate startFlexible hours
BRC
Corona, NY59 minutes ago - ...Patient Case Manager in New York, NY. The ideal candidate will engage patients, address concerns, and coordinate services to improve retention. Responsibilities include re-engaging patients who have left services and achieving performance targets. The position offers full-...Full time
Sbhonline
New York, NY2 days ago $30.22 - $32.97 per hour
...Position Title: Retention Specialist – Queens ConnectStatus: Full-TimeCompensation: $30.22 - $32.97/ hourlySchedule: Monday - Friday, 9:00 am - 5:00 pmLocation: Jamaica, NYAbout Queens Community House:Queens Community House (QCH) is a vibrant multi-service organization...Hourly payContract workMonday to FridayPriority Dispatch
New York, NY2 days ago- ...Retention Specialist page is loaded## Retention Specialistlocations: NY HRA PACE Brooklyntime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100302**Job Description:****Salary: $55,000**As Retention Specialist, you will provide support and assistance...Contract workFor contractors
Engineering Design Systems, Inc
New York, NY2 days ago - ...Windstream Holdings Inc is hiring a Consumer Retention Specialist to engage with customers at risk of disconnecting their services. This remote role involves prioritizing customer satisfaction, offering retention solutions, and troubleshooting services. Candidates should...Remote workShift work
Windstream Holdings Inc
New York, NY3 days ago $50k - $75k
...A veterinary supply platform is seeking a Customer Retention Specialist to strengthen relationships with veterinary professionals. You'll engage with a community of veterinary clinics through phone, email, and video calls. Ideal candidates will have a Bachelor’s Degree...Remote workVetcove
New York, NY6 days ago- ...A growth marketing agency is seeking a Klaviyo Email Specialist to execute retention strategies for DTC brands. You will build and manage email and SMS campaigns, ensure on-brand execution, and collaborate closely with strategists and designers. The ideal candidate has...Flexible hours
Right Hook Digital
New York, NY6 days ago $27 - $27.47 per hour
...providing the support you need to advance your career while making a meaningful difference in people's lives. Title : Housing Retention Specialist Location : Bronx, New York Reports to: Assistant Director/Housing Retention Coordinator Pay Range: $27.00 - $27...Hourly payPermanent employmentFull timeTemporary workPart timeWork at officeLocal areaAfternoon shift3 days per weekNEIGHBORHOOD ASSOCIATION FOR INTER-CULTURAL AFFAIRS
New York, NY1 day ago$70k
...SkillSpring DYCD Outreach and Retention Specialist ~ SkillSpring ~ Professional ~ Full Time ~641341 Apply Twitter LinkedIn Facebook E-Mail Get Link STATUS: Full Time SALARY: $70,000 per annum About The New Jewish Home:...Full timeContract workTemporary workInternshipSeasonal workFlexible hoursDay shiftAfternoon shiftThe New Jewish Home
New York, NY7 hours ago$58k
.... C. Bargaining Unit: Yes The Workforce Education Center at LaGuardia Community College is seeking an Outreach and Retention Specialist for its Train & Earn Program. This initiative offers comprehensive occupational and work-readiness training for out-of-school...InternshipLocal areaThe Research Foundation of the City University of New York
New York, NY1 day ago$25.85 per hour
...outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Housing Retention Specialist Reporting to the Clinical Coordinator, Permanent Housing the Housing Retention Specialist implements “light touch”...Hourly payPermanent employmentTemporary workWork at officeLocal areaBreaking Ground
Kew Gardens, NY1 day ago$65k
...SQUIRE is seeking a Retention Specialist based in the United States to mitigate churn and enhance customer experience. This role involves handling cancellation requests, engaging escalated customers, and providing product expertise. Candidates should have 2+ years in...Squire
New York, NY6 days ago- ...Marketing Partner and a global team of 60+ and we're scaling our US retention team. We've partnered with brands like Alpha Lion, July... ...those values, not just nod at them. The Role As a Klaviyo Email Specialist, you're the execution engine inside a retention pod. You work...
Right Hook Digital
New York, NY6 days ago $50k
...Yelp, Inc is seeking an Inbound Sales Retention Specialist based in the Western region of the United States to join the Customer Success team. This role focuses on providing exceptional customer support and retaining small business advertisers, requiring strong communication...Full timeLocal areaRemote workYelp
New York, NY6 days ago$15 - $17.88 per hour
...products and services for small, medium, and large businesses, and government agencies. About the Role: The Kinetic Consumer Retention Specialist is a work from home position that handles interactions with Kinetic customers that are entertaining the thought of...Hourly payWork at officeImmediate startRemote workWork from homeMonday to FridayFlexible hoursShift workUNITI
New York, NY6 days ago- Everything Virtual Assistant (EVA) is looking for a Spanish Bilingual Customer Service/Retention Specialist to join their team. This remote position focuses on enhancing customer loyalty within the vitamins and nutritional supplements sector. Ideal candidates have 2-3...Remote jobFull time
- AnewHealth is a leading pharmacy care management company focusing on complex chronic needs, providing comprehensive pharmacy services, pharmacy benefit management, and specialized support for PACE. Responsibilities Answer inbound calls from ExactCare’s existing patient...Full timeTemporary workLocal areaRemote workFlexible hours
ExactCare Pharmacy
Brooklyn, NY2 days ago $50k - $70k
...Mutual of America in Providence, RI, is seeking a Rollover Specialist to assist clients with IRA rollovers and enhance customer relationships. This role involves sales support and requires a minimum of two years of sales experience, along with FINRA licensing. The position...Remote workMutual of America
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retention Specialist. Be the first to apply!
Related searches
- senior program specialist New York, NY
- order processing specialist New York, NY
- correspondence specialist New York, NY
- instructional systems specialist New York, NY
- student specialist New York, NY
- associate specialist New York, NY
- youth engagement specialist New York, NY
- leave specialist New York, NY
- promotions specialist New York, NY
- enterprise solutions specialist New York, NY