Customer Service & Administrative Assistant

Job Description

Job Description

Job Title: Customer Service & Administrative Assistant

Industry: Manufacturing / Professional Services

Location (City, State): Nashville, TN 37217

Assignment Type: Contract-to-Hire (3-6 months before conversion)

Pay: $18-$20/hour

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, in person

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing organization experiencing continued expansion and seeking a motivated professional to join their team. This opportunity offers long-term career growth, exposure to multiple business functions, and the chance to develop into customer-facing account or project management roles over time.

Job Description:

The Customer Service & Administrative Assistant serves as the front-office hub for the organization, providing administrative, customer service, and operational support across multiple departments. This role is ideal for someone who enjoys interacting with people, staying organized, and building a long-term career within a growing company. The position supports daily office operations while gaining exposure to accounting, production, operations, and client-facing teams.

Key Responsibilities:

• Greet visitors, vendors, and employees while managing front desk operations and office access procedures.
• Answer and direct incoming calls, emails, and inquiries in a professional manner.
• Monitor office activity and assist with maintaining a secure and organized workplace.
• Support administrative functions including data entry, filing, document management, and record maintenance.
• Assist with invoice preparation, account reconciliations, and other basic accounting-related tasks.
• Coordinate incoming and outgoing mail, packages, and office materials.
• Collaborate with departments including accounting, operations, production, and customer service.
• Create and maintain process documentation and administrative procedures.
• Utilize Microsoft Office applications to support daily business operations.
• Participate in special projects and process improvement initiatives as assigned.

Qualifications:

• High school diploma or GED required; Associate's degree preferred.
• Previous experience in customer service, reception, administrative support, or office coordination required.
• Exposure to bookkeeping, invoicing, accounting support, or reconciliations is highly preferred.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Typing speed of at least 40 WPM.
• Ability to lift up to 40 pounds as needed.
• Demonstrated desire for long-term career growth and advancement.

Additional Details:

• Fully onsite position.
• Light to moderate foot traffic throughout the day.
• Supports front office operations and serves as a key point of contact for employees and visitors.
• Opportunity to gain exposure to customer-facing account support functions over time.
• Looking for candidates seeking stability, growth, and long-term career development.
• Target start date: August 2026.

Perks:

• Clear path for career advancement within the organization; the role is open due to a promotion.
• Exposure to multiple business functions including accounting, operations, and customer service.
• Opportunity to develop client-facing and project management skills.
• Collaborative team environment with hands-on training and mentorship.
• Stable Monday-Friday schedule with occasional overtime opportunities.
• Join a growing organization where strong performance can lead to expanded responsibilities and advancement.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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