Bilingual Administrative Assistant

Job Description

Job Description

Are you organized, detail-oriented, and great at multitasking? Do you thrive in a fast-paced, collaborative environment and enjoy supporting teams and clients with strong administrative and customer service skills?We want to meet you!Join our team as an Bilingual Administrative Assistant in the Energy Department. In this role, you'll help keep operations running smoothly by performing a variety of clerical and administrative tasks and providing exceptional service to Action Inc.'s clients. Job Summary: The Bilingual Administrative Assistant will ensure complete access to available resources for Spanish speaking clients. Under the supervision of the Administrative Manager, the Bilingual Administrative Assistant also facilitates the efficient operation of the Energy Department by performing a variety of clerical and administrative tasks, and by providing exceptional customer service to Action Inc.'s clients.Hours: Full Time, 35 Hours/week, Monday - Friday, 8:30 AM to 4:30 PM, NON-EXEMPTBenefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first yearDuties/Responsibilities:Customer intake & eligibility screening for Action Inc. and Statewide Energy Efficiency ServicesManage schedules and calendarsProcess invoicing for vendor payments and National Grid production reportingProvide customer support throughout the process of energy efficiency measures deliveryMaintain electronic client files to ensure confidentiality, accuracy, and completionPrepare data collection for reports as requested by program managers and directorsAssist in tracking of program data through various local and cloud-based project management systemsCreate Excel and Word documents that contain calculation formulas, mail merge, design, etc.Coordinate with network partners to process client referrals between the market rate and income eligible sectorsRespond to phone calls and emails, communicating respectfully and productivelyAttend and participate in departmental, organization-wide, and other meetingsAct in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respectOther duties as assignedRequired Skills/Abilities:Must be fluent in SpanishExcellent computer skillsEffective customer service skillsExcellent written and verbal communication skillsDetail-oriented and strong organizational skillsProficiency in web-based project management systems, Microsoft suite, and Outlook preferredAbility to comply with pre-employment background check and drug screenMust be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hireEducation and Experience:Three years office/administrative experiencePhysical Requirements:Prolonged periods sitting at a desk and working on a computerMust be able to lift, move and carry up to 15 poundsBackground, criminal and drug screening