Administrative Assistant

Administrative Assistant

Danvers, MA

Care Dimensions has a truly meaningful purpose to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day.

Full-Time | Monday-Friday 8:00am 4:30pm

Make a Meaningful Difference for Patients and Families Every Day

Are you highly organized, compassionate, and energized by work that truly matters? Do you thrive in a fast-paced environment where your attention to detail helps improve the lives of others?

Care Dimensions is seeking an Administrative Assistant for our Palliative Care & Dementia GUIDE programs to support growing programs dedicated to helping individuals and families navigate serious illness and dementia with dignity, guidance, and expert care. At Care Dimensions, our mission is rooted in compassion, respect, and excellence. In this role, you will be a vital member of our team, helping ensure patients and families receive timely support while keeping daily operations running smoothly behind the scenes.

Summary

Reporting to the Clinical Manager of Palliative Care and Dementia GUIDE, the Administrative Assistant performs a broad range of administrative and office support functions that contribute to the efficient operation of both programs. You will often serve as the first point of contact for patients, families, referral sources, and community partners, providing information, coordination, and reassurance during what can be a challenging time in their lives.

This role is also an important part of our larger Physician Services team. Through cross-training and collaboration, you will provide administrative coverage and support across multiple service lines, including Palliative Care, Dementia GUIDE, Hospice Physician Services, and HomeMD Primary Care, helping ensure continuity of operations and exceptional service throughout the organization.

What You'll Do

• Respond to inquiries regarding Palliative Care and Dementia GUIDE services with professionalism, efficiency, and compassion.
• Serve as a welcoming and knowledgeable resource for patients, families, referral sources, and community partners.
• Coordinate daily operational activities and schedules for physicians, advanced practice clinicians, and support staff.
• Register patients in the electronic medical record, verify insurance coverage and eligibility, and schedule appointments.
• Support providers through patient assignment, visit scheduling, appointment coordination, and follow-up communication with patients and families.
• Collaborate with clinical and administrative colleagues to ensure timely responses to patient and service needs.
• Participate in cross-training opportunities and provide coverage for administrative functions within Hospice Physician Services and HomeMD Primary Care as needed.
• Prepare, edit, and maintain reports, correspondence, presentations, forms, policies, spreadsheets, and other operational documents.
• Complete administrative responsibilities accurately, efficiently, and with exceptional attention to detail.
• Maintain confidential patient information while exercising sound judgment and professionalism.
• Foster strong working relationships across departments to promote teamwork, flexibility, and operational excellence.

What You'll Bring

• Minimum of one year of experience in a medical office, healthcare setting, or related environment.
• Demonstrated ability to coordinate communications and activities within a multidisciplinary healthcare setting.
• Strong organizational skills with the ability to manage multiple priorities, work independently, and meet deadlines.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, as well as electronic medical records and other databases.
• Excellent customer service skills and a commitment to providing exceptional support to patients, families, and colleagues.
• Strong interpersonal skills and the ability to work collaboratively as part of a team.
• Associate's degree preferred.
• Ability to exercise independent judgment and maintain strict confidentiality when handling sensitive medical information.

Why Care Dimensions?

Every role at Care Dimensions contributes to improving the quality of life for patients and families facing serious illness. Whether helping a family connect to resources, coordinating clinician schedules, or ensuring a patient receives timely follow-up, your work has a direct impact on the care experience.

This position offers the opportunity to become part of a supportive, mission-driven organization while gaining exposure to multiple healthcare service lines through cross-training and collaboration. You'll build valuable skills, contribute to a highly engaged team, and play an important role in helping patients and families receive the care they need, when they need it most. If you're looking for meaningful work where compassion, teamwork, flexibility, and excellence guide everything we do, we'd love to hear from you.

Join us and help make every moment matter.