Account Manager

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa . With 200+ employees across Paris, Madrid, Berlin and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 10warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener . Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About The Role As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid) Build strong, long-term partnerships Build and maintain strong relationships with strategic merchant accounts Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact Define improvement plans with merchants based on data analysis Identify new partnership opportunities and define improvement plans with merchants Deliver customer excellence Support stakeholders in their day-to-day use of Bigblue’s services Monitor customer feedback and performance trends, and translate them into actionable improvements Contribute to product and operational improvements based on merchant insights and market trends Optimize internal processes and tools to improve the overall customer experience Grow hand-in-hand Contribute to our merchants’ strategic development and identify their metrics that drive growth Identify potential signals of dissatisfaction and implement solutions to answer them Suggest out-of-the-box initiatives to engage our existing merchants Implement cross-selling and upselling strategies to address customer needs and unlock value You would be a great fit if this sounds like you 3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry Native-level French and professional proficiency in English Strong communicator and relationship builder, comfortable managing multiple stakeholders Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills Proactive, autonomous, adaptable, and eager to deepen your logistics expertise Based in Paris or willing to relocate Bonus points for You have an entrepreneurial spirit, have founded a startup or a company in the past You're passionate about digital and making life simpler with technology You like solving new problems and are never settling for how something "has always been done" You speak another language (Spanish, German) It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !) Why join Bigblue High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future. Founders-led companywith an innovative, caring culture. Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results. International environment:Work across Paris, Madrid, London, and our European warehouse network. Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub). 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. ClassPass membership for fitness & wellness. MacBook or any setup you need — your choice of equipment to do your best work. 100% health insurance coverage with Benefiz. Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger. #J-18808-Ljbffr Lever, Inc.