Accounts Receivable Specialist

Accounts Receivable SpecialistRyan Fireprotection is seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Cincinnati office. This role's primary focus is managing collections and driving down past-due balances, with additional responsibilities supporting city license renewals, certificates of insurance (COI), and work order invoicing for our service line of business. This is a great fit for someone who is persistent, organized, and comfortable owning a portfolio of accounts from first follow-up through resolution.Key ResponsibilitiesCollections (primary focus)Manage a portfolio of past-due accounts, initiating timely follow-up calls, emails, and written correspondenceTrack aging reports and prioritize outreach based on balance and delinquencyResolve billing discrepancies and disputes in coordination with sales, service, and project teamsNegotiate payment plans and escalate unresponsive accounts per company processMaintain accurate, up-to-date collection notes and account status in the accounting systemReport on collections progress, aging trends, and problem accounts to leadershipCity License RenewalsTrack renewal deadlines for contractor and business licenses across service jurisdictionsPrepare and submit renewal applications and required documentationMaintain a renewal calendar and proactively flag upcoming deadlinesCertificates of Insurance (COI)Process COI requests from customers, general contractors, and vendorsCoordinate with the insurance broker to obtain updated certificates as neededMaintain organized records of active COIs and renewal datesWork Order Invoicing (Service)Review completed service work orders for accuracy and completenessGenerate and issue invoices for service work in a timely mannerFollow up with technicians or service coordinators on missing information needed to invoiceSupport month-end invoicing close as neededGeneral OfficeProvides phone support, handling calls with professionalism and directing inquiries appropriatelyManages incoming and outgoing mailOrders and maintains office suppliesPerforms other office duties as assignedQualifications2+ years of experience in collections, accounts receivable, or a related accounting/finance roleExperience in construction, service-based, or trades industries is a plusStrong communication skills, particularly for firm but professional collections conversationsHigh attention to detail and comfort managing deadlines across multiple recurring tasks (license renewals, COIs, invoicing)Proficiency with accounting/ERP software and Microsoft ExcelAbility to work independently and prioritize a varied workloadPhysical/Work EnvironmentOffice-based role in Cincinnati, OHStandard office equipment and phone-based work for the majority of the day Ryan Fireprotection