Retirement Payroll Specialist

Retirement Payroll Specialist

Penn Center - Denver, CO 80203

Overview

Salary Range $31.00 - $35.00 Hourly Level Experienced Position Type Full Time Job Shift Day Category Finance

Retirement Payroll Specialist

Summary of Job Responsibilities

The Retirement Payroll Specialist position is responsible for preparing, processing, and balancing PERA's Defined Benefit (DB) monthly payroll for its approximately 142,000 recipients. This role includes processing various account modifications including but not limited to account termination, payee changes, returned benefit payments and auditing of the annual 1099-R files. This position requires the ability to understand and apply both accounting and general mathematical principles as well as the ability to generate and explain detailed communications. It also requires the skills to manage complex and sensitive benefit information with empathy and professionalism, while ensuring strict compliance with applicable PERA law, rules and policies.

*This role is not part of the organization's Human Resources Department and is not the same as a position that processes employee payroll.

Ideal Candidate Statement

Our ideal candidate is a detail-oriented, team player with strong numerical and analytical aptitude. The individual that we are seeking should have a positive attitude and a proven record of delivering excellent customer service, both written and verbal. The candidate must be flexible, adaptable, and able to perform the job accurately even when there are interruptions of their normal day-to-day workflow.

Essential Duties and Responsibilities

• Ensure timely and accurate processing of PERA's monthly benefit recipient payroll in accordance with federal and state statutes and/or PERA rules
• Use strong mathematical and analytical reasoning to effectively process calculations and identify data inconsistencies so that information can be provided within a tight deadline
• Develop a thorough understanding of all aspects of PERA's defined benefit program and provide efficient, reliable information to internal and external stakeholders using both verbal and written skills
• Conduct a range of intermediate to advanced defined benefit calculations and accurately process modifications to benefit payments
• Ability to communicate in a professional, caring, and compassionate manner about benefit program and payment information with members, retirees, estate representatives, and family members through in-office meetings, telephone calls, written correspondence, and email
• Demonstrate a sense of urgency and commitment to meet assigned deadlines, ensuring timely completion of tasks and contributing to the overall efficiency of team operations
• Manage multiple interruptions while achieving a consistent level of accuracy in completed tasks
• Monitor benefit eligibility, and perform calculations for the PERA survivor benefits program and domestic relations orders (DRO) to ensure compliance with statutory requirements
• Participate in the yearly calculation, audit, and validation of 1099-R documentation and reporting for benefit recipients
• Coordinate with all Benefit Administration teams or other departments across the organization including, Member Services, Accounting, Customer Service, and Insurance to ensure successful end-to-end processing for cross-functional and overlapping transactions
• Ability to research and process benefit recipient account updates including deductions, direct deposit, federal and state withholding, contact information, life events, and beneficiary designations
• Investigate and resolve payroll related issues, including returned benefit checks, returned direct deposits, and uncashed benefit payments
• Collaborate with team members and other stakeholders to identify opportunities for reducing future errors and improving transactional efficiency through active participation in continuous process improvement
• Contribute to the development and maintenance of benefit payroll-related systems, databases and future upgrades
• Participate in training and educational opportunities for ongoing professional development
• Maintain regular and prompt attendance in the workplace to ensure consistent support for team objectives
• Carry out other duties and special projects that are assigned

Job Qualifications

• Bachelors in Mathematics, Accounting, or another related field is preferred or three (3) or more years of relevant experience, preferably supporting retirement benefits and/or payroll, or an equivalent combination of education and experience
• Highly detail oriented with a strong aptitude for analytical reasoning, mathematical skills, and calculation background
• Strong verbal and written communication skills with knowledge of correct English usage, spelling, grammar and punctuation
• Ability to deal with sensitive and/or confidential information or situations in a professional manner
• Ability to provide excellent customer service to both internal and external stakeholders
• Capable of working successfully both independently and within a team-focused environment
• Knowledge of Microsoft Office Suite and related business software
• Ability to prioritize, organize and work with minimal supervision

Working Conditions

• Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.
• Occasional moving and positioning supplies in excess of 20 pounds
• All employees are expected to present themselves in a professional manner in alignment with the financial services industry
• Ability to sit for prolonged periods of time
• Ability to operate standard PC equipment
• Ability to handle stress associated with frequent deadline and tight schedules

Hybrid Work Option

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

Qualifications

Interested Candidates: Complete the employment application online at . Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

1. Describe a specific instance in which you disagreed with the direction or strategy for a critical task or project that was assigned to you. How did you evaluate the validity of your perspective versus the directive you were given? Detail the steps you took to communicate your concerns, influence stakeholders, and ultimately align on a path forward.
2. How does your approach differ when navigating a similar situation outlined above but with a peer versus a direct manager, particularly in terms of communication style, decision authority, and accountability.
3. Describe a time when you were responsible for performing various calculations, particularly related to financial payments or monthly benefit amounts. What steps did you take to make certain that your calculations were accurate, and how did you verify the amounts before finishing the assigned task, process or project?

You will be asked to complete a pre-employment skills assessment (takes approximately 20 minutes) upon submission of your application. A link for the assessment will be available to you (in your Paycom profile) if you are unable to complete it at the end of your application. The skills assessment must be completed to be considered for this position.

Job Description Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or be assigned with or without notice.

Unfortunately, at this time, PERA cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team.

Why Work at PERA

Colorado PERA offers more than a traditional pension career. We are a mission-driven organization with a growing focus on technology and modernization. Employees have the opportunity to do meaningful work with a real impact on over 700,000 members. From enhancing digital tools and member experiences to supporting major enterprise initiatives, employees are part of meaningful, future-focused work that blends public service with innovation. We take pride in our inclusive culture, career development opportunities, and our consistent recognition as a Top Workplace based on employee feedback. PERA is a place to connect, contribute, and be part of something bigger.

A Culture That Cares

At PERA, leveraging employee strengths and supporting strong engagement are the foundations of our culture. Employees are encouraged to grow through development opportunities and internal career movement, while also being part of an organization where people feel respected, informed, and included. Collaboration is encouraged across teams, allowing employees to learn

Colorado Public Employees' Retirement Association