Technical Support Engineer

Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company’s Ventura, CA headquarters Right now, HQ employees depend on remote IT support for the day-to-day issues that really need someone in the room — conference room fires, network gremlins, hardware swaps, and everything in between In this role, you will be that person: the one employees count on when something breaks, and the one who makes things better before they do Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments from first contact through resolution Manage and maintain HQ network infrastructure, including Wi‑Fi access points (Ubiquiti/UniFi preferred), connectivity triage, and escalation when needed Keep conference rooms and A/V systems running reliably, handling Google Meet hardware setup, troubleshooting, and the inevitable day‑of fires Triage and manage incidents end-to‑end, maintaining SLAs, keeping staff informed, and closing the loop consistently Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning, access management, and basic configuration tasks Keep HQ hardware and technology components in good shape, tracking inventory and flagging gaps before they become problems What is in it for you? Be the go‑to IT person at Curri HQ with real ownership across helpdesk, network, A/V, and hardware from day one Work directly with the Director of IT and a lean, collaborative tech team, with clear room to grow into systems administration, security, and broader IT initiatives over time A high‑growth, mission‑driven environment where your work has direct and measurable impact Reliable and punctual in a way that matters when you are the only IT person at HQ — people are counting on you to be there and to respondNetworking fundamentals solid enough to troubleshoot connectivity issues, interpret what you are seeing, and know when to elevateGoogle Workspace experience that goes beyond basic use: you have actually managed users, groups, shared drives, or mail settings in an admin contextComfortable on both Mac and Windows without needing to look things up for routine issues — you can diagnose, fix, and explain what happened in plain languageA customer service instinct that shows up without being asked — you follow up, you communicate clearly with non-technical employees, and you turn frustrated users into relieved onesUbiquiti/UniFi experience, including AP management, VLANs, and network segmentation in a small-to-mid-size environmentOkta or similar identity platform hands‑on work: user provisioning, SSO configuration, MFA resets, lockout resolutionComfort using AI tools to write scripts or build lightweight automations that save time and reduce repeat workA track record of pitching in on things outside your lane because you saw a need and stepped up Benefits Health, dental, vision 401K Equity compensation grant #J-18808-Ljbffr Socket