Collections Specialist
Robert Half
Job Description
Job Description
High-Volume Collections Specialist (Call Center Environment)
Are you a driven communicator who thrives in a fast-paced, high-energy environment? Do you enjoy problem-solving, hitting goals, and turning challenging conversations into positive outcomes? If so, we want to meet you!
Our team is looking for a motivated and detail-oriented High-Volume Collections Specialist who can confidently manage a busy call queue while delivering a top-notch customer experience. This is a great opportunity to join a results-driven team where your performance makes a direct impact.
What You’ll Do
- Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions
- Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset
- Negotiate payment plans and settlements within approved guidelines to maximize recovery
- Accurately update and maintain customer account details in the system
- Follow up on payment commitments and ensure timely resolution
- Consistently meet or exceed weekly/monthly collection goals and performance metrics
- Partner cross-functionally to resolve complex account issues
- Escalate accounts when needed while maintaining ownership of outcomes
- Ensure full compliance with all federal, state, and company collection policies
- Deliver a positive customer experience—even in challenging conversations
✅ What You Bring
- Experience in high-volume collections, call center, or customer service environments
- Strong communication skills with the ability to negotiate effectively and build rapport quickly
- Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting
- Comfort working toward goals, quotas, and performance KPIs
- Solid computer skills (MS Office, collections or accounting systems)
- High attention to detail and accuracy in documentation
- High school diploma or equivalent required (additional finance/collections training is a plus)
Why You’ll Love This Role
- High-energy, team-oriented environment
- Clear performance goals with opportunity to excel
- Make a real impact by helping customers find solutions
- Opportunity to sharpen your negotiation and communication skills
Vacancy posted 6 days ago
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