Patient Coordinator

Patient Coordinator At Capitol Imaging Services (Southeast Northwest Imaging) we are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported. Key Responsibilities: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care. Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed. Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency. Serve as the first point of contact for patientsanswering calls, responding to inquiries, and providing clear, empathetic guidance. Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records. Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination. Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism. Qualifications: Bilingual is a plus. (English/Spanish) Minimum 12 years in a healthcare or medical office setting, preferably in radiology or imaging services. Familiarity with medical terminology, insurance processes, and HIPAA regulations. Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in scheduling software and EMR systems Empathetic, patient-focused, dependable, and passionate about helping others.