Courtyard Boise Downtown - Overnight Front Desk Agent

Job Description

Job Description

Description:

Experts in the art of hospitality, Courtyard Marriot and the Block 22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As an Overnight Front Desk Agent at Courtyard, you’ll be the quiet hero of the overnight shift by balancing books, supporting guests, and keeping operations running smoothly until morning.

Duties/Responsibilities:

• Verify and post all daily room charges, ensuring they are correctly assigned to guest folios or master accounts.
• Post, confirm, and balance all charges and adjustments made throughout the day.
• Run required system reports and ensure all end-of-day processes are completed with supporting documentation attached.
• Reconcile balances between the property management system and the credit card processing system to ensure accuracy.
• Maintain a high level of integrity, professionalism, and service throughout guest and team interactions.
• Provide assistance to overnight guests and ensure all guest needs are addressed with care and efficiency.
• Perform other job-related duties as assigned.

Requirements:

• Previous customer service experience preferred
• Must be friendly, guest-focused, knowledgeable about the area, and able to work independently.
• Detail-oriented with strong problem-solving skills and the ability to remain focused and accurate during the overnight shift (10:30PM - 6:30AM) (11:00 PM – 7:30 AM).
• Proficient in Microsoft Office and experienced with hotel property management systems is preferred.
• Understanding of basic accounting, auditing, and front desk operations is preferred.
• Must be able to read, write, and communicate clearly in English.

Physical Requirements:

• Ability to stand and walk for extended periods during overnight shifts
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Pay: $18+ DOE

Must be able to work weekends and some holidays.

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.