Patient Administrative Specialist [AQ-13464]

Aquent is proud to partner with a leading organization in the healthcare sector, a pioneer dedicated to delivering exceptional patient care and groundbreaking medical services. This institution stands at the forefront of medical advancements, making a profound impact on the well-being of countless individuals. Join a team where your contributions will directly support the seamless operation of vital clinical services, ensuring patients receive timely and efficient administrative support that significantly enhances their overall experience and the quality of care they receive.

We are seeking a highly organized and compassionate individual to step into a pivotal role within a dynamic clinical team. As the welcoming face and voice for patients, you will play a crucial part in ensuring their administrative journey is smooth, stress-free, and supportive. Your expertise in managing front office operations, coordinating appointments, and handling essential patient communications will directly contribute to the efficient delivery of healthcare services and profoundly impact patient satisfaction. This is an exciting opportunity to make a tangible difference in people’s lives every single day.

What You Will Do

• Serve as the primary point of contact for patients, expertly managing front desk operations, including efficient check-ins and check-outs.
• Warmly greet and welcome patients, providing comprehensive assistance with questions regarding appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, skillfully screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are meticulously completed prior to patient appointments.
• Collaborate effectively with providers to align scheduling preferences and respond promptly to urgent patient needs, ensuring seamless coordination.
• Provide essential patient support by utilizing reference documents and tools to address inquiries comprehensively.
• Execute various critical administrative tasks, including maintaining information and paging databases, and processing internal forms with precision.
• Effectively utilize advanced telephone systems and electronic medical records systems to perform daily tasks, ensuring accuracy and efficiency.
• Consistently meet or exceed organizational and department service standards, contributing to a culture of excellence.
• Respond to non-clinical patient messages and inquiries with empathy and clarity, escalating as appropriate to ensure timely resolution.
• Manage and distribute incoming faxes, mail, and clinic-specific documentation, maintaining organization and confidentiality.

Requirements

• Ability to work the following schedule: Monday – Friday, 8:00 AM – 5:00 PM.

Must-Have Qualifications

• High School Diploma/GED.
• Knowledge of medical terminology.
• Proficiency in computer systems and relevant software applications.
• Excellent written and verbal communication skills appropriate for a professional setting.
• Demonstrated ability to provide exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software, computers, and operating systems.
• Ability to adapt communication style to effectively engage with diverse individuals.
• Proven ability to maintain composure and effectiveness in stressful situations.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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