Server Assistant _ Redfish Grill $17 per hour + Tips

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

POSITION OVERVIEW

The Server Assistant provides support to the Server and Bartender Teams. The SA engages with our Resort Guests and Owners in a hospitable, professional and respectful manner. These tasks will be assigned by the shift and include Food/Drink Runner, Bussing, Bar Backing and general tasks assigned by the Restaurant Leadership.

RATE OF PAY   fulltime, hourly $17.00 per hour

ESSENTIAL FUNCTIONS

• Follow All SOP's assigned for the position assigned for each shift.
• Complete all Shift Checklists assigned by leadership daily.
• Responsible for keeping a clean and organized work environment at all times.

When Assigned as Food Runner:

• Review all orders in the pass thru and confirm with the Expo that the order is ready to be delivered to the table.
• Greet the table by introducing yourself by name and confirming the guests name on the order.
• Deliver all food and beverages in a professional manner and confirm with the guests that everything that has been ordered is correct.
• Ask all guests in the party if there is anything else you can bring for the table and then return if items requested immediately.
• Please notify the restaurant leadership of any issues with guests' food order or service immediately.
• Once the delivery of items and all food/beverages ordered are completed thank the guests and wish them an enjoyable meal.
• On your return trip to the Food Expo or Service Bar "Pre-Buss" any items at tables in that path that are no longer needed by guests and return to the busser station or dish area.

When Assigned as a Busser:

• You will be assigned a group of server sections to keep clean and stocked your entire shift.
• You will be responsible to keeping the sections cleared of any unused service ware.
• You will be responsible for keeping the floor area under tables and in the sections free of debris and clean with dustpan and broom and if needed moping of spilled items.
• While "Bussing/Clearing" items from tables/sections with guests please introduce yourself and ask he guests how their dining experience was.
• You will be responsible for keeping the busser stations stocked with cleaning materials and ensuring that no waste is overflowing from tubs or receptacles.
• Perform other duties as requested by management.

POSITION REQUIREMENTS

Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred.

Experience: Minimum of one-year previous experience as a server or server assistant in an upscale restaurant, hotel/resort or private club environment preferred.

Required:

• Must have a valid driver’s license, motor vehicle background check will be completed
• Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
• Alcohol Awareness Certification (must comply with State regulations - can receive through South Seas)
• Food Handlers Certification (must comply with State regulations - can receive through South Seas)

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.
• Comprehend reading materials, speak, read and write English; other languages valuable.
• This position holds multiple job functions at once, a great multitasker.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Impeccable standards of appearance and grooming.
• Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

• Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. 
• Must be physically able to safely lift and carry trays, kegs and cases weighing up to 50lbs several times during the course of a shift.
• Must be able to use stairs while carrying trays of food or cocktails
• Must be able work in different types of weather, including high temperatures.
• Position will be required to work indoors and outside.

HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays. 

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains adrug- free workplace.