Luxury AV Service Technician

POSITION OVERVIEW

We are seeking a skilled and experienced Luxury AV Service Technician to join our dynamic team. The ideal candidate has a passion for technology, a keen eye for detail, and a dedication to exceptional customer service. In this role, you will install, maintain, and troubleshoot advanced AV systems in high-end residential settings.

KEY RESPONSIBILITIES

• System Installation: Install and configure luxury audio-visual systems, including home theaters, surround sound systems, smart home devices, and integrated AV solutions, ensuring optimal performance and client satisfaction.
• Maintenance & Troubleshooting: Perform routine maintenance and diagnostics to ensure all AV equipment functions correctly, and address technical issues promptly to minimize downtime.
• Customer Service: Communicate effectively with clients to understand their needs and offer tailored AV solutions. Conduct client demonstrations and training sessions on new systems.
• Technical Expertise: Stay current with the latest AV industry trends and technologies. Maintain proficiency with Control4, Crestron Home, Savant, and/or Lutron control systems.
• Documentation: Maintain accurate, up-to-date records of installations, services performed, and client interactions.
• Quality Assurance: Conduct thorough quality checks on all installations and repairs to ensure they meet company standards and client expectations.
• Team Collaboration: Work closely with sales, design, and project management teams to ensure seamless integration and delivery of AV solutions, offering feedback to improve service delivery.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; associate degree or technical certification in electronics, AV technology, or a related field preferred.
• Minimum of 3-5 years of experience in AV installation and service, particularly within luxury or high-end residential environments.
• Proficient in AV system setup, including projectors, screens, audio systems, smart home devices, and network configurations. Strong understanding of signal flow, wiring, and AV protocols.
• Excellent interpersonal and communication skills with a strong customer service orientation; able to explain complex technical concepts to non-technical clients.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Meticulous attention to detail to ensure all installations are aesthetically pleasing and functionally flawless.
• Ability to lift and carry heavy equipment, work in confined spaces, and perform tasks requiring ladders or working at heights.