FOH Manager

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

• Lead FOH shifts with clear communication and strong situational awareness

• Run pre‑shift huddles and assign roles based on staffing and volume

• Maintain a clean, stocked, organized FOH throughout the shift

• Deliver consistent hospitality and resolve guest issues professionally

• Support counter service, expo, and dining room flow during peak hours

• Complete FOH checklists, line checks, and cleanliness standards

• Monitor ticket times and coordinate with BOH for smooth service

• Enforce uniform, hygiene, and safety standards

• Provide real‑time coaching and support for FOH team members

• Document shift issues and communicate updates to leadership

• FOH Shift Leads are the first point of contact for FOH call‑outs

• Attempt to find coverage before escalating

• Cover the shift themselves when no other coverage is available

• Communicate call‑outs and coverage outcomes to leadership

• Strong communicator; calm under pressure

• Reliable, consistent, and accountable

• Guest‑focused with high personal standards

• Able to coach respectfully and correct quickly

• Team‑first mindset with leadership presence

• Full‑time availability (35–40 hours/week)

• Weekend and peak‑day availability

• Prior FOH or leadership experience preferred

• Competitive hourly pay

• Performance‑based incentives

• Growth path toward FOH Coordinator / Offensive Coordinator roles