Tasting Room Concierge
Europa Village Winery and Resort
Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, and a total of 20 beautiful rooms to enjoy a getaway.
Europa Village is seeking a part-time Concierge to provide authentic and anticipatory service at our fast-paced winery. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. Strong customer service is a must.
Responsibilities:
Possess the ability to create a memorable experience for guests through an unsurpassed standard of customer service
Be the first point of contact for guests
Greet every guest with a smile and a warm welcome and respond quickly to their requests
Understands the Wine Club Membership structure and assists with sales of memberships
Ensure that glassware stays on property
Assist with the collection and washing of glassware
Carry wine and merchandise to guests' cars as needed
May assist with directing guests to tables
Answer telephones and respond to guests inquiries
Able to accurately and efficiently operate a POS
Assist with cleanliness of restrooms throughout the day
Assist with stocking supplies as needed
Other essential duties as needed
Qualifications
Professional, courteous presentation
Outgoing and energetic personality
Team player and willingness to work with other sales associates to reach sales goals
Ability to lift and move 40 to 50 pounds on a regular basis
Ability to follow directions and procedures as well as multi-task
Ability to stand for long periods of time
Must have the ability to work weekends, evenings and holidays
Job Type: Part-time
$27 - $30 per hour
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