Tasting Room Supervisor

Benefits:

401(k)

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Rooms, delicious menus at Bolero Restaurante and Vienza Mercato, and a total of 20 beautiful rooms to enjoy a getaway.

Europa Village is looking to fill the position of a full-time Tasting Room Supervisor. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. Must posses strong leadership and coaching skills as well as excellent sales and customer service skills.

Tasting Room Supervisor Reports To:

Tasting Room Managers

Director of Wine Operations

Responsibilities Specific to Tasting Room Supervisor:

Possesses and lives Europa Village core values

Assists the Tasting Room Manager in overseeing the Tasting Room, Tours, and Operations

Responsible for training and mentoring new employees

Assists in overseeing day-to-day operations while maintaining the core values, standards and ambiance of the winery

Leads and motivates sales and supports the team to achieve revenue goals; updates team on new promotions and assists sales team as needed

Assists with achieving or exceeding financial goals, including wine and tour sales, retail sales, and Wine Club & Europa Table sign-ups.

Assists with controlling operational costs and helps identify measures to cut waste and maximize efficiencies

Delivers unsurpassed guest service to maximize guest satisfaction

Manages cash handling, including drawer reconciliations and bank deposits

Completes daily credit card tip calculations and enters them into tip spreadsheet

Comfortable working on feet for the majority of the work shift

Comfortable transitioning between working indoor and outdoor throughout the work shift

Other duties as assigned

Expectations of the Tasting Room Supervisor:

Creates and fosters an environment of "teamwork" by helping fellow employees or guests without a second thought

Able to communicate Europa Village's story

Able to treat all Villagers and guests in a respectful manner

Arrives to work prepared with excellent personal presentation standards, clean and pressed uniform, and appropriate shoes

Adheres to Europa Village's policies and procedures

Is hospitable, welcoming and exhibits a positive attitude and willingness to assist where needed

Keeps an eye out for attention to detail

Must be able to work weekends, holidays and some evenings