Desktop Support Engineer

Job Description Insight Global is seeking an experienced Desktop Support Engineer to join one of our largest entertainment clients in New York City. This is a fully onsite, face to face support role supporting a large user base of 2,000+ employees in a fast paced, upbeat entertainment environment. This person should have both Windows and Mac support experience and ability to troubleshoot hardware and software. The ideal candidate takes pride in white glove support, enjoys being on the floor engaging with users, and brings a positive, customer first mindset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Experience troubleshooting and supporting a mixed environment (60% Windows / 40% Mac) including Windows 11 and macOS (Sonoma, Sequoia, Tahoe) Perform PC installs, imaging SCCM, and hardware/software troubleshooting Support Microsoft O365 applications including Outlook, Teams, OneDrive, and SharePoint Provide support for mobile devices (iPhone, Android, tablets) and peripherals (printers, AV equipment) Handle ticketing and light documentation using ServiceNow Partner closely with internal teams while maintaining a high bar for customer service AV support experience (Cisco, Microsoft Teams Rooms, conferencing technologies) Prior experience in entertainment or high energy corporate environments #J-18808-Ljbffr