Account Manager - Financial Wellness Solutions

Responsible for developing and maintaining assigned long-term client relationships Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients Serves as point of contact for client matters May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship Involved in negotiating servicing agreements and servicing fees for existing clients Participates in the analysis, assessment and documentation of client requirements Forecasts and tracks key account metrics May identify customization needs Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues Serves as an escalation point for high severity requests or issues Works towards finding the best solution to maintain a positive client relationship Requirements University / college degree with 3+ years of relevant / direct industry experience Account Management Client Counseling Competitive Advantages Go-to-Market Strategies Influencing Skills Negotiation Relationship Building Sales Operations Customer Relationship Management Applications Customer Support Policies, Standards and Procedures Decision Making and Critical Thinking Effective Communications Flexibility and Adaptability Managing Multiple Priorities Negotiating Problem Management Process #J-18808-Ljbffr Jobtailor