Storage SME

Job-ID32877724Reference26-13533Remote100% RemoteAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Storage SMELocation(s): Chicago, IL (Remote) Job Description This position is responsible for advanced administration and support of enterprise storage. This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant ensures high availability, performance optimization, and operational excellence, while supporting ITIL-based service management processes.Key Responsibilities Storage & Infrastructure ManagementAdminister and support NetApp FAS systems and NetApp ONTAP environments.Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization.Manage EMC storage platforms and interoperable storage environments.Perform capacity planning, replication, backup integration, and disaster recovery setup.Use NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting.Troubleshoot complex storage issues and implement performance tuning improvementsIdentity & Authentication Configure and support authentication protocols including:KerberosLDAPIntegrate infrastructure systems with directory services and access control frameworksIT Service Management (ITSM).Support ITIL processes includingIncident Management – timely diagnosis and resolution of infrastructure incidents.Problem Management – root cause analysis and implementation of permanent fixes.Utilize ServiceNow ITSM for ticket tracking, workflow automation, and reporting.Maintain comprehensive documentation for incidents, changes, and system configurations.Required QualificationsBachelor’s degree in IT, Computer Science, or related field (or equivalent experience).5-7 years of experience in infrastructure and storage.Strong hands-on experience with:NetApp ONTAP and NetApp FASNetApp Active IQ Unified Manager (AIQUM) monitoring and analyticsSAN/NAS storage environmentsWindows Server and Linux (Red Hat) administrationExperience supporting EMC storage systemsProficiency with Microsoft PowerShell scriptingPreferred QualificationsFamiliarity with ServiceNow ITSM platform and ITIL processes.Knowledge of enterprise authentication protocols (Kerberos, LDAP).Relevant certifications (preferred):NetApp Certified Professional (NCDA/NCIE)Microsoft CertifiedRed Hat Certified Engineer (RHCE)Key SkillsAdvanced troubleshooting and root cause analysis.Strong knowledge of storage performance and monitoring tools (AIQUM).Ability to manage complex, multi-platform environments.Strong communication and documentation skills.Ability to work in high-availability, mission-critical environments.Work EnvironmentEnterprise IT infrastructure environment (remote).Participation in on-call rotation for critical infrastructure support.Success MetricsStorage and system uptime and performance.Reduction of recurring issues through effective problem management.Efficient capacity and performance optimization using AIQUM insights.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.