Guest Service Host

Guest Service Host (Usher) Job Category : Explore St. Louis All Jobs Requisition Number : GUEST001118 Posted : August 14, 2025 Part-Time On-site St. Louis St. Louis, MO 63101, USA Job Details Description Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following: Greet each guest in a warm and friendly manner. Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public. Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy. Assist guests with locating their seating section. Provide guests with clear and accurate information. Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form , listing any complaints and/or incidents that occur. Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc. Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers' attention. Usher staff cannot lean, slouch, or sit while on duty. Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc. Work a flexible schedule as necessary to include nights, weekends and holidays. Qualifications Skills Required Customer Service Advanced Behaviors Required Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest Functional Expert : Considered a thought leader on a subject Preferred Thought Provoking : Capable of making others think deeply on a subject Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Self-Starter : Inspired to perform without outside help Education Required High School or better. Experience Required 1-3 years: High School diploma or GED with related experience or training is required. Experience in working Usher positions in the event industry is beneficial. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.