Logistics Associate

Associate, Logistics OperationsThe Associate will support improving our transportation strategic initiatives to enhance processes within our Logistics Operations Center team. Responsibilities include transportation scheduling, tracking line hauls, negotiating spot market freight, managing exceptions and communicating cross-functionally to create seamless shipping execution across our network.You Will...Report to the Associate Manager / Manager to manage, monitor and develop recovery plans for outbound loadsExecute outbound strategy - working across all distribution centers, third-party storage locations, cross docks, and vendorsMonitor, measure, and improve service level metrics, including on-time arrival and on-time departureDetermine root causes and ensure details of escalations are provided and accurateExecute relabeling of boxes from label generation to pushing customer communication updatesQuickly and effectively analyze real-time data to provide recovery and contingency action plansRun the daily Exception Management process, communicating potential delays and assigning boxes to be re-made, with the goal of protecting the customer experienceTrack, organize, log and root cause major exceptions events; analyzing the impact of these events to weekly error dataSolve unique and challenging problems faced in a perishable supply chainBecome part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh's delivery networkBuild relationships with third-party carriers and execute plans to secure loads against forecasted volumeWork directly with our outbound transportation team to lead and reinforce operational process improvement projectsDrive a customer-focused environment committed to delivering the highest quality product to our customersYou Are...Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-makingIntellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quoDetail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your workAgile – you thrive in fast-paced and dynamic environments and are comfortable working autonomouslyA critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problemsAn excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbalCollaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinionsDedicated to providing the best possible experience for the HelloFresh customerYou Have...Bachelor's degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, Supply Chain, or other relevant areas of study required2 years of experience delivering analytical solutions to complex problems requiredAbility to travel up to 10% within the United States requiredExperience working with transportation management software (E2Open, BluJay) preferredFlexible in working a non M-F work schedule (e.g. rotational schedule, weekends, and/or overnights). Must be able to work the shift: Sunday- Wednesday, 7am-5pm CSTThis position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:Prolonged periods working at a desk and on a computerReading information on a computer screen and inputting data into a computer systemYou'll Get...Competitive hourly rate, 401K company match that vests immediately upon participation, and team bonus opportunitiesGenerous PTO and flexible attendance policyComprehensive health and wellness benefits with options at $0 monthly, effective first day of employmentUp to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor)Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain