Technical Support Engineer
Hydrolix
At Hydrolix, we are revolutionizing the world of data management and analytics with an innovative cloud data platform purpose-built for petabyte-scale datasets. Hydrolix enables organizations to slash their data costs while simultaneously increasing their data retention. We are seeking talented Technical Support Engineers to join our team and help us deliver exceptional solutions and support that meet our customers’ unique requirements. This is a technical, hands‑on role, where you will need to understand the Hydrolix ecosystem in depth. You will play a crucial role in ensuring customer satisfaction by responding to, triaging, and managing customer support requests. You will work diligently to ensure that Hydrolix meets the Service Level Agreements (SLAs) provided to our customers and partners. Responsibilities Troubleshoot and resolve technical issues encountered by customers, working closely with them via various channels such as Slack, Hangouts and Email Triage and manage customer support requests, ensuring prompt resolution in accordance with SLAs. Diagnose and troubleshoot technical issues related to our the Hydrolix Data platform. Collaborate with Customer Success Engineering (CSE) and Site Reliability Engineering(SRE) to escalate and resolve complex issues. Document and track customer issues, resolutions, and feedback in our ticketing system. Provide customers with best practices and guidance on using the Hydrolix service. Participate in an on‑call rotation to provide support for critical issues. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 2+ years of experience in a technical support or customer‑facing role. Familiarity with database technologies (e.g., MySQL, PostgreSQL, MongoDB, etc.). Experience with Kubernetes and container orchestration. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and database‑as‑a‑service offerings. Excellent problem‑solving and analytical skills. Strong communication and interpersonal skills. Ability to work both independently and collaboratively as part of a team, in a distributed environment. Willingness to participate in an on‑call rotation. #J-18808-Ljbffr Hydrolix
- Key Responsibilities Provide technical support to customers via various channels (phone, email, chat). Troubleshoot and resolve complex... ...technical solutions in a knowledge base. Collaborate with engineering and product teams to identify and resolve product defects....Suggested
- Smarsh is looking for a Technical Support Engineer to join our Client Services team in Portland, Oregon. This role involves managing customer account changes, handling downgrades and cancellations, and ensuring operational compliance. Candidates should have a strong technical...Suggested
$60k - $80k
...landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades...SuggestedLocal area$86k - $117.5k
...environment where new ideas are encouraged and everyone is a stakeholder. What You’ll Be Responsible For Circle is looking for a Technical Support Engineer who will provide world-class support to customers building on the Circle Platform and Ecosystem. You will become an...SuggestedLocal areaFlexible hours$60k - $80k
Smarsh, Inc. is looking for a Technical Support Engineer to join our Client Services team in Portland, Oregon. In this role, you will manage customer account changes, ensuring adherence to policies that prevent service disruptions. You will collaborate with customers and...Suggested- ...As a Tier 1 IT Help Desk Technician , you will provide in‑house support for the company’s multiple offices. This position will be based... ...for on‑site and remote users within the company for all technical problems and inquiries. This position is not eligible for remote...Temporary workFor contractorsWork experience placementWork at officeLocal areaImmediate startMonday to FridayShift work
Harder Mechanical Contractors
Portland, OR3 days ago $114k - $145k
Veriff is hiring a Senior Technical Support Engineer for remote work within the USA, preferably in Salt Lake City, Utah. In this role, you will solve complex technical issues for our major clients, mentor fellow engineers, and refine the team's technical direction. The...Remote job- ...II is an experienced technician responsible for executing and supporting all stages of the infrastructure lifecycle within data center... ...communication skills (written and verbal) Ability to interpret technical documentation and diagrams Ability to meet physical demands...Hourly payFull timeFor subcontractorShift work
$28 - $32 per hour
...Technician for a 4 month contract opportunity! Job Duties: Provide support to staff on all company-supported applications and devices... ...user devices. Identification and remediation of end user technical issues or escalation as needed. Perform basic network...Contract workTemporary workTEKsystems
Happy Valley, OR12 days ago- ...Time IT Asset Specialist – Depot Operations Role Overview We are seeking a highly motivated, hands-on IT Asset Specialist to support depot operations. This role requires someone who can hit the ground running, with strong experience in ServiceNow (SNOW), and the ability...Full timeWork at officeLocal area
Ovation Workplace Services Inc.
Beaverton, OR10 days ago - A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops...Remote jobWork at office
$85k - $125k
...experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. Key Responsibilities...Work at officeRemote work- ...Contractors, Inc. is seeking a Tier 1 IT Help Desk Technician to provide in-house support for its offices. This role is based in Portland, Oregon, requiring strong communication skills and technical knowledge in various systems. Responsibilities include deploying IT...For contractors
$85k - $125k
...Technician in Portland, Oregon. This role provides remote and onsite support for end users, requiring strong troubleshooting skills and... ...desktop systems. Candidates should have over 2 years of technical support experience and must be based in the Portland/Vancouver...Remote job- ...Specialist will assist in implementing, analyzing, maintaining and supporting Knife River point‑of‑sales systems; configure, set up and... ...Network (LAN) and Wide Area Network (WAN) Assist in providing technical knowledge in the planning, installation, and configuration of...Work at officeLocal areaRemote workFlexible hours
Knife River
Vancouver, WA2 days ago - Hydrolix, based in Portland, Oregon, seeks a Technical Support Engineer to join its team. This role involves troubleshooting technical issues, managing customer requests, and ensuring high customer satisfaction while adhering to service level agreements. The ideal candidate...
- ...Overview Join AZAD Technology Partners as a Network Administrator and support the Network Administration organization, within the... ..., patch panels, routers and switches. Responsibilities Provide technical support and maintenance for network infrastructure to ensure reliable...Local areaRemote work
AZAD Technology Partners
Portland, OR3 days ago $22 - $30 per hour
...in Office 365 administration, Point of Sale systems, Help Desk support, structured cabling, and troubleshooting across various operating... ...POS hardware and software. Help Desk Support: Provide technical assistance and support for incoming queries and issues related...Hourly payWork at officeRemote workWeekend workAfternoon shift- ...processes that are necessary to perform the critical mission & support activities required of the organization. BASIC REQUIREMENT: Experience... ...the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral...Immediate start
- Sharp Brains is seeking a skilled onsite support specialist in Vancouver, WA. The candidate will manage desktop devices and incidents,... ...issues. If you have a strong ability to troubleshoot and solve technical problems, we invite you to apply. #J-18808-Ljbffr Sharp Brains
- ...Technician for a 4-month contract opportunity. Job Duties: Provide support to staff on all company-supported applications and devices.... ...end-user devices. Identification and remediation of end-user technical issues or escalation as needed. Perform basic network...Hourly payLong term contractContract workRemote work
- ...continuity by prioritizing and resolving technical issues within established service levels... ..., packaging, patching, and VDI support. Administer accounts, printers, directories... ...years of systems administration or endpoint engineering work, including at least two years in infrastructure...Work at officeWorldwideRelocation package
$28 - $32 per hour
...Technician for a 4‑month contract opportunity. Job Duties Provide support to staff on all company-supported applications and devices... ...end user devices. Identification and remediation of end user technical issues or escalation as needed. Perform basic network troubleshooting...Contract workTemporary work- Siltronic Corporation, located in Portland, Oregon, seeks an IT Systems Technician III to ensure reliable workstation performance. The successful candidate will manage workstation hardware needs and troubleshoot systems in alignment with service levels. With a requirement...
- TEKsystems is hiring an IT Helpdesk Technician for a 4-month contract in Happy Valley, Oregon. The role requires providing technical support for company applications and devices, along with troubleshooting and installation tasks. Qualified candidates should have 2-4 years...Contract work
$32.21 - $33.18 per hour
Think.Public.Media in Portland, Oregon is seeking a Help Desk Specialist to provide essential technical support for both local and remote users. The ideal candidate should have 3-5 years of help desk experience and familiarity with several technologies including Office...Hourly payWork at officeLocal areaRemote work- ...Beaverton, OR. This role involves troubleshooting end-user issues, diagnosing Microsoft 365 problems, and performing hardware and software support. The ideal candidate will have 1-2 years of IT support experience, a strong understanding of Microsoft 365, and excellent...Work at office
- A prominent technology company in Beaverton, Oregon is seeking an IT Desktop Connectivity Technician to troubleshoot network connectivity issues and provide excellent customer service. This entry-level full-time role offers growth opportunities, competitive benefits, and...Full timeWork at office
- MKS Instruments in Beaverton, Oregon is looking for a Principal Technical Support Engineer to provide expert-level technical support and mentor junior engineers. You will troubleshoot complex issues, contribute to technical documentation, and ensure customer satisfaction...
$55k - $65k
...We are currently seeking an innovative and experienced IT Support professional who is self‑motivated, has good communication skills,... ...networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday workAFC Urgent Care Portland/Vancouver
Tigard, OR4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
- lab support engineer Portland, OR
- customer support engineer Portland, OR
- IT support engineer Portland, OR
- line support engineer Portland, OR
- IT engineer Portland, OR
- software technical support engineer Portland, OR
- operations support system engineer Portland, OR
- technical support engineer Portland, OR
- IT developer Portland, OR
- senior application support engineer Portland, OR