Technical Project Manager- IND

We are seeking a Senior Technical Project Manager to lead a highvolume, enterpriselevel quality initiative focused on complaints mapping using AI agents with a humanintheloop interface. This role will serve as the primary point of contact between business stakeholders and a podbased technical delivery team, owning endtoend execution of a complex, crossfunctional build. The Technical Project Manager will be responsible for running all Agile/Scrum ceremonies, translating business needs into clear technical requirements, writing and managing user stories, maintaining the project roadmap, and driving consistent project status communication across stakeholders. The role requires operating confidently in an ambiguous environment, managing scope changes and new feature requests, and handling escalations efficiently to ensure delivery stays on track.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 10+ years of Technical Project Management experience leading complex, enterprisescale initiatives
- Strong handson experience running Agile/Scrum ceremonies and managing crossfunctional delivery teams
- Expertise translating business requirements into technical user stories and execution plans, with endtoend SDLC ownership
- Experience delivering largescale digital or technical solutions (e.g., SaaS platforms, enterprise applications)
- Solid technical foundation in software and data engineering, with comfort discussing AI/ML concepts at a high level


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.