Pharmacy Technician Intake

Pharmacy Technician Intake

The Pharmacy Technician Intake plays a key role in a specialty pharmacy environment by accurately creating and maintaining patient and provider profiles, verifying prescription information, and supporting smooth referral processing. This position handles moderately complex assignments that require sound judgment, attention to detail, and clear communication with healthcare providers to ensure patients receive timely and accurate service.

Responsibilities

• Work on moderately complex intake and verification assignments, using sound judgment to resolve problems and make routine recommendations.
• Review the contents of each referral to confirm that all required information is complete, accurate, and suitable for further processing.
• Create patient profiles from scanned or faxed images by accurately entering patient and provider information into the system so downstream teams can successfully serve the patient.
• Conduct an initial check of prescriptions to ensure clinical accuracy and completeness prior to processing.
• Communicate with providers regarding referral status, prescription clarifications, missing information, and patient concerns to ensure all data is collected and accurate before it moves to other teams.
• Update concise and clear progress notes so other roles within the workflow can quickly assess the status of each referral.
• Enter new provider information, including National Provider Identifier (NPI), accurately into the system to support reporting and analytics activities.
• Perform high-volume, accurate data entry related to pharmacy intake, referrals, and provider information.
• Collaborate effectively with colleagues in a call center setting to support patient access to medications and personalized care.
• Perform other duties as assigned to support overall pharmacy operations and patient service.

Essential Skills

• Current Certified Pharmacy Technician (CPhT) national certification in good standing, without restrictions.
• Active pharmacy technician registration with the North Carolina Board of Pharmacy (NCBOP).
• Prior experience working in a pharmacy setting.
• 2+ years of pharmacy operations experience (preferred).
• Experience in a call center or high-volume verification environment.
• Strong data entry skills with a focus on accuracy and speed.
• Competence in basic computer skills and use of pharmacy-related software systems.
• Excellent organizational and time management skills to manage multiple referrals and tasks.
• Ability to multitask effectively in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with people across different teams.
• Conscientious, detail-oriented approach to reviewing and entering clinical and referral information.
• Flexibility and adaptability to changing workflows, schedules, and project needs.
• High school diploma or equivalent.
• Healthcare experience (preferred).

Additional Skills & Qualifications

• Experience in specialty pharmacy operations or medication access services.
• Familiarity with National Provider Identifier (NPI) and provider data management.
• Comfort communicating with providers over the phone to clarify prescriptions and referral details.
• Ability to document clear and concise progress notes for use by multidisciplinary teams.
• Strong problem-solving skills when resolving incomplete or unclear referral information.
• Commitment to delivering personalized, patient-centered service through accurate intake and verification.
• Willingness to transition between onsite and hybrid work schedules as business needs evolve.

Work Environment

This role is based in a call center-style office environment within a large, rapidly growing specialty pharmacy focused on simplifying medication access and delivering personalized care. Work is conducted entirely over the phone and via electronic systems, with no direct in-person patient contact. The pharmacy operates Monday through Friday, 8:00 a.m. to 8:00 p.m. EST, and is closed on weekends and major holidays. During the reverification period, the schedule is onsite Monday through Friday from 9:00 a.m. to 6:00 p.m.; after the reverification project, schedules may shift to 11:00 a.m. to 8:00 p.m. with the potential for a hybrid onsite/remote arrangement for permanent staff. The environment emphasizes accurate data entry, phone-based communication with providers, and collaboration with colleagues in a professional office setting.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.