Client Experience Coordinator

Life at Medxcel: Where Purpose Meets Opportunity

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

Your future role at a glance

Location: Remote

Facility: Home Office

Department: Facilities

Schedule: Day shift | Full-time

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Tuition reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

How you'll make an impact in this role

• Manage high volumes of incoming calls, emails, and voicemails professionally, using active listening and critical thinking to analyze caller needs and resolve issues.
• Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.
• Use logic, reasoning, and available resources to provide accurate information, perform necessary follow-up, and adapt quickly to shifting processes and training updates.
• Assist with data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.
• Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment.

Qualifications

What minimum requirements you'll need

Education:

• High school diploma or equivalent

Experience:

• Ability to type 40 words per minute
• Experience with Microsoft Office