Branch Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Stock options plan
• Training & development
• Vision insurance
• Wellness resources

Take the next step in your banking career.
Are you an experienced banking professional who is ready to move beyond your current role and take the lead? Security Bank is looking for a polished, customer-focused banking professional who is ready to lead a team, build customer relationships, and help drive branch success.

This is an excellent opportunity for a Universal Banker, Teller Trainer, Lead Teller, Senior Customer Service Representative, or Assistant Branch Manager who is ready to take the next step into branch leadership. If you have a strong foundation in retail banking, take pride in accuracy and professionalism, and enjoy helping both customers and coworkers succeed, we want to hear from you.

At Security Bank, you can put your banking experience to work in a professional, community-focused environment where relationships matter, teamwork is valued, and your contributions make a difference. Enjoy the opportunity to advance your career while working within a traditional retail banking environment.

What You'll Do

As Branch Manager, you will oversee the day-to-day operations of the branch, lead and develop employees, build customer relationships, and help the team achieve its service, sales, and operational goals.

Lead, Coach & Develop Your Team

• Provide day-to-day leadership, direction, and support to branch employees.
• Train and coach tellers and Universal Bankers on banking procedures, customer service, product knowledge, and relationship-building.
• Set clear expectations, monitor performance, provide feedback, and support employee development.
• Promote a positive, accountable team environment focused on professionalism, accuracy, and outstanding customer service.
• Coordinate staffing and scheduling to ensure efficient branch operations, including Saturday coverage.

Deliver an Exceptional Customer Experience

• Build lasting relationships with customers by understanding their financial needs and recommending appropriate banking solutions.
• Lead by example in delivering prompt, courteous, polished, and personalized service.
• Handle customer questions and concerns professionally, resolving issues whenever possible.
• Oversee account opening, account maintenance, estate-related transactions, and other branch services.
• Identify opportunities to deepen existing relationships and connect customers with additional bank specialists when appropriate.

Drive Branch Growth & Business Development

• Help the branch achieve deposit, lending, referral, and other established performance goals.
• Promote deposit, consumer lending, and mortgage products based on customer needs and applicable qualifications.
• Develop new customer relationships through community involvement, referrals, outreach, and personal relationship-building.
• Coach employees on recognizing customer needs, making effective referrals, and identifying opportunities to grow relationships.
• Monitor branch performance and identify opportunities to improve results, service, and efficiency.

Oversee Operations, Accuracy & Compliance

• Maintain strong controls over cash handling, balancing, vault operations, ATMs, night deposits, alarms, and opening and closing procedures.
• Monitor branch activity, transaction accuracy, teller differences, sales performance, and operational efficiency.
• Ensure employees follow established policies, procedures, security protocols, and applicable banking regulations.
• Maintain awareness of potential fraud, money laundering, identity theft, elder financial exploitation, and other suspicious activity indicators.
• Support audit readiness, safe deposit operations, required documentation, and the confidentiality and security of customer information.
• Identify operational needs and recommend improvements related to staffing, processes, and branch performance.

What We're Looking For

We are looking for someone who combines banking knowledge and operational discipline with the professionalism, communication skills, and leadership potential to manage a successful branch.

Required Qualifications

• High school diploma or equivalent.
• Three to five years of retail banking experience, or comparable experience that demonstrates strong readiness for branch leadership.
• Hands-on experience with cash handling, balancing, customer transactions, and maintaining accuracy in a financial services environment.
• Working knowledge of retail banking products and services, including deposit accounts, account opening, customer service, and sales or referrals.
• Excellent verbal and written communication skills, sound judgment, and a professional approach to customer and employee interactions.
• Strong attention to detail, organizational skills, and the ability to maintain confidentiality and follow established controls.
• A demonstrated commitment to exceptional customer service, teamwork, and personal accountability.

Preferred Qualifications

• Experience training, mentoring, or coaching tellers, Universal Bankers, or other customer-facing employees.
• Previous leadership experience as an Assistant Branch Manager, Lead Teller, Teller Trainer, Senior Universal Banker, or similar role.
• Experience supporting consumer lending, mortgage lending, or related financial services.
• An associate degree or higher in business, finance, or a related field.
• Experience with sales goals, customer referrals, relationship development, and community outreach.

The right candidate does not need to have held the title of Branch Manager before. We value candidates who have built a strong foundation in banking, demonstrated leadership through training or mentoring, and are ready to take ownership of a branch's people, service, and performance.

What Success Looks Like

In this role, success means:

• Leading a knowledgeable, professional, customer-focused branch team.
• Maintaining accurate, secure, and compliant daily operations.
• Building strong customer relationships and developing new business.
• Coaching employees to improve their skills, confidence, and performance.
• Creating a branch environment where customers feel valued and employees understand what is expected of them.

Why Consider Security Bank?

• Career advancement: Take the next step from an experienced frontline banking role into branch leadership.
• A professional environment: Work in a setting that values sound judgment, accountability, polished customer interactions, and attention to detail.
• Leadership opportunity: Develop employees, influence branch performance, and build the skills needed for continued career growth.
• Meaningful customer relationships: Help individuals and businesses find banking solutions that meet their needs.
• Community connection: Be part of a community bank that values personal service, local relationships, and teamwork.
• Traditional retail banking environment: Explore a banking career with a branch-based schedule rather than the demands of many other retail management positions. Saturday scheduling is part of branch operations.

Our Values

Security Bank believes in community commitment, accountability, customer-focused service, teamwork, and results. We look for employees who take pride in their work, treat others with respect, and contribute to the success of the entire organization.

Additional Information

This position works in a professional branch environment and requires the ability to move throughout the branch, sit or stand for extended periods, and perform essential banking duties. The role may require lifting up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Other duties and responsibilities may be assigned as business needs change.

Security Bank is committed to providing equal employment opportunities to qualified applicants.