Resident Assistant/ Medical Technician- Full-Time Position

Pathways To Care Resident Assistant/ Medical Technician

The Pathways to Care Resident Assistant/ Medical Technician is responsible for assisting the facility residents with their daily living needs and program activities while adhering to client schedules; maintaining appropriate files, ensuring that patient records are accurate and complete; provide support to medical staff when needed; assist residents with self-administration of medication; assist the resident with daily living and hygiene, maintain a safe and clean environment for the residents. Provide assistance with program activities and encourage self-sufficiency and independence. Provide a welcoming atmosphere for clients, visitors, and volunteers.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned:

General functions:

• Must be mature and have the ability to be a role model to clients (residents) to enable residents to be more responsible.
• Adhere to strict confidentiality of all clients (resident) information. Agency follows all HIPAA guidelines.
• Have the ability to follow oral and written instructions.
• Be capable of working independently and set priorities and function as a member of a team.
• Possess the ability to meet and greet clients of various ethnic backgrounds with graciousness and respect and provide non-judgmental support.
• Be able to establish effective working relationships.
• Balance team and individual responsibilities, exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.
• Be willing to accept and work within the agency philosophy.
• Be willing to follow agency policies and procedures.
• Manifest professional and personal ethics.
• Manifest professional competence.
• Possess self-motivation and ability to maintain concentration and flexibility with regard to fast changes in task assignments as well as multiple task assignments.
• Have a working knowledge and experience using standard office equipment.
• Have the willingness to be trained in using software packages that are specific to the position and/or required by the funding agency.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Be highly motivated, creative, energetic, dependable, and a team player.
• Possess the ability to multi-task, including handling multiple priorities.
• Volunteer readily; ask for and offer help when needed.
• Work when scheduled; begin and end work as expected; call in according to the policy when arriving late for work or when absent; observe provisions of Fair Labor Standards Act; observe policies on lunch periods and use work time appropriately.
• Have a commitment to Catholic values and support the tenants of Catholic Social teaching.
• Have the ability to set and maintain appropriate boundaries with clients and staff.

Other Duties & Responsibilities:

• Maintain a clean work environment.
• Greet new residents and give assistance as needed.
• Assist the team in identifying potential client-based challenges and provide input to others to ensure the flow of critical information including case documentation to highlight issues that occur while on shift.
• Assist Volunteer Coordinator with resident activities as needed.
• Work in tandem with other Pathways to Care staff.
• Maintain accurate and timely records as required.
• Report the need for any equipment or facility repairs to the supervisor in a timely manner to ensure the safety of staff, residents, visitors, and volunteers.
• Follow shelter rules and regulations, enforcing them uniformly and consistently.
• Act in a responsible manner to ensure the safety of clients and property.
• Follow all policies and procedures of The Diocese of Orlando, Catholic Charities of Central Florida, Inc., and Pathways to Care.
• Maintain security of files and the facility at all times.
• Notify the supervisor immediately if any resident is disruptive, argumentative, or otherwise disorderly.
• Notify the supervisor immediately of any infraction of rules, policies, or procedures committed by any resident so that the situation may be dealt with immediately.
• When working any shift, have knowledge of the physical whereabouts of all residents. Perform bed checks and document activities of the residents on all shifts.
• Ensure that all residents are in compliance with the policies and procedures of PTC, documenting any activities that are outside of the norm and reporting the same to both supervisor and Administrator.
• Have a working knowledge of the PTC programs and be able to assist in activities of any program on an as-needed basis to exhibit teamwork.
• Participate in all required staff or agency meetings.
• Participate in all phases of COA (Council on Accreditation) requirements.
• If using agency vehicle, maintain a proper auto log and report any incidents, accidents, needed repairs, maintenance, etc. to Supervisor immediately.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

The Resident Assistant/ Medical Technician must be a High School graduate with 2 to 5 years of experience in a residential housing setting or related field; prior experience in working with the homeless population. Have a working knowledge regarding all HIPAA regulations. Be able to read, write, and keep accurate records. Undergraduate or graduate degrees and additional certifications such as Certified Nursing Assistant (CNA), Medical Technician (MT) is also preferred. Have the ability to operate standard office equipment including telephone system, copy machine, FAX, scanner, etc. Computer experience helpful.

Catholic Faith

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

Schedule:

Pathways to Care facility is open 24 hours, 7 days a week. Resident Assistants/ Medical Technician (RA) are required to work scheduled shifts: 7 am to 3 pm; 3 pm to 11 pm; or 11 pm to 7 am. RA's must provide seven-day availability and be willing to rotate shifts when necessary. In emergency situations, must be available to work a double shift.

Physical Requirements

The ability to sit and stand for long periods. Must be able to reach, grasp, feel, and see up close and from afar. Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation.

Acknowledgment

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.