Front Desk Representative

Company Description The Gotham Hotel NY is a contemporary boutique hotel located on East 46th Street in Midtown East, offering airy accommodations, sleek design, and a comfortable, home-like atmosphere. With 67 spacious rooms and suites featuring balconies across 26 floors, the hotel provides low-key luxury for modern travelers. Guests enjoy a contemporary on-site steakhouse and an upscale space for intimate events in a stylish, sophisticated setting. The hotel’s dedicated hospitality team focuses on personalized service and memorable guest experiences. Situated near Times Square, Broadway, Rockefeller Center, and other major Manhattan attractions, The Gotham Hotel is ideally positioned for both leisure and business travelers. Role Description The Front Desk Representative is a full-time, on-site role based at The Gotham Hotel in New York, NY. This position is responsible for welcoming guests, completing check-in and check-out procedures, and ensuring a smooth, efficient front desk experience. Daily tasks include answering phone calls, responding to guest inquiries, managing room reservations, processing payments, and coordinating with housekeeping and other departments. The Front Desk Representative supports guests with directions, recommendations, and information about hotel services and local attractions, while maintaining accurate records and following hotel policies. The role requires a professional demeanor, consistent attention to detail, and a commitment to delivering outstanding guest service in a fast-paced environment. Welcome guests and assist with check-in and check-out procedures to ensure a smooth front desk experience. Answer phone calls, respond to guest inquiries, and provide accurate information about hotel services and local attractions. Manage room reservations, verify guest details, and coordinate with housekeeping and other departments as needed. Process payments, maintain accurate records, and comply with hotel policies and procedures. Support guests with directions, recommendations, and information about local amenities. Maintain a professional demeanor, exercise attention to detail, and deliver outstanding guest service in a fast-paced environment. Qualifications Strong customer service skills, with the ability to handle guest requests, concerns, and complaints professionally and courteously. Proficiency in receptionist duties, including check-in/check-out, managing guest accounts, and handling front desk administrative tasks. Excellent phone etiquette and communication skills for answering calls, providing information, and coordinating with internal teams. Experience with reservations, preferably using hotel property management systems or similar booking platforms. Ability to work on-site in New York, NY, with flexible scheduling that may include evenings, weekends, and holidays. Strong organizational and multitasking abilities, with attention to accuracy and detail in documentation and payment handling. Previous front desk, hospitality, or hotel experience is preferred; familiarity with boutique or luxury environments is a plus. High school diploma or equivalent required; additional training or education in hospitality or customer service is beneficial. #J-18808-Ljbffr