Strategic Account Manager -Software Solutions

Strategic Account Manager - Software Solutions

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Phoenix, AZ or Tucson, AZ.

Job Summary: The Strategic Account Manager (AM) - Software Solutions drives growth of our smart manufacturing software portfolio, including SaaS-based MES, ERP, CMMS, and DataOps solutions. This role is responsible for developing and executing a consultative sales strategy that helps customers improve operational performance, visibility, reliability, and decision-making across their industrial operations.

Responsibilities: Essential Functions Leads complex, value-based sales engagements for SaaS smart manufacturing solutions across assigned accounts and territories. Positions MES, ERP, CMMS, and DataOps solutions as enablers of operational excellence, reliability, and data-driven decision-making. Translates customer operational challenges into measurable business value and ROI. Builds trusted relationships with manufacturing leadership, plant operations, maintenance, engineering, IT/OT, and executive teams. Facilitates discovery workshops, solution presentations, demos, and executive-level business case discussions. Acts as a customer advocate throughout the sales cycle and handoff to both internal and external delivery and customer success teams. Identifies, qualifies, and develops new opportunities through account planning, prospecting, referrals, and internal collaboration. Maintains a healthy pipeline aligned to revenue and growth targets. Leverages CRM tools to manage opportunities, forecasts, and sales activities. Partners closely with internal sales teams, internal, and external delivery teams to scope, propose, and close solutions. Collaborates with strategic software partners and vendors to align messaging and co-sell opportunities. Supports marketing initiatives, campaigns, and events focused on smart manufacturing solutions. Stays current on smart manufacturing trends including MES, ERP modernization, asset performance, predictive maintenance, digital transformation, and industrial data platforms. Develops a working understanding of customer industries, operational workflows, and digital maturity models. Non-essential Functions Participates in optional industry conferences, trade shows, or vendor-sponsored events outside of core selling responsibilities. Assists with the development of internal sales tools, templates, playbooks, or best practice documentation. Supports internal training sessions or knowledge-sharing initiatives related to software solutions, when available. Participates in pilot programs or early adopter initiatives for new software offerings or vendors. Assists marketing teams with case studies, testimonials, webinars, or thought leadership content on an as needed basis. Supports special projects related to solution expansion, partner alignment, or go to market strategy. Occasionally supports customer success or implementation teams during escalations, kickoffs, or executive reviews, as needed. Represents Border States in cross functional committees, councils, or improvement initiatives on a voluntary basis. Performs other duties as assigned by supervisor or designate.

Qualifications: Bachelor's degree in business, engineering, information systems, or related discipline, or equivalent experience. 5+ years of experience in B2B software or solution sales, preferably SaaS. Experience selling or supporting enterprise or mid-market customers in manufacturing, industrial, or operations-focused environments. Demonstrated success in consultative, outcomes-based selling with complex stakeholder groups. Ability to translate technical concepts into clear business value. Experience selling MES, ERP, CMMS, DataOps, industrial analytics, or digital transformation solutions. Familiarity with manufacturing operations, asset management, and plant-level systems. Experience working with or alongside systems integrators, software vendors, or industrial automation providers. Subscription (ARR) sales experience with forecasting and long sales cycles. Comfort engaging with C-suite and executive leadership. Willingness and ability to travel as required.