IT Service Desk Lead - Drive SLA Success & Team Growth
$110k - $130kConsidine Search
A prestigious law firm in Washington DC is seeking an Information Technology (IT) Service Desk Supervisor. This role involves managing the daily operations of the service desk and supervising Service Desk Analysts to ensure high-quality support for staff and clients. Ideal candidates will possess strong customer service skills, supervisory experience, and technical knowledge of IT systems. The anticipated salary for this position is between $110,000 and $130,000 annually, depending on qualifications and experience. #J-18808-Ljbffr
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Lead - Drive SLA Success & Team Growth in Washington DC vacancy
$130k - $165k
...Technical Customer Success Manager We... ...Success Team, who are a key in... ...goals, and identify growth opportunities by... ...Responsibilities: Lead adoption and... ...Sales teams to drive account success.... ...experience in service delivery or... ...years experience in IT, security,...SuggestedLocal areaArmis
Washington DC2 days ago$123.1k - $186.3k
...Customer Success Job Details... ...with agents drive customer success... ...the company leading workforce transformation... ...Missionforce team, this role... ...sales and service process... ...within customer IT and business... ...obstacles as growth opportunities... ...escalation, SLA management) processes...SuggestedWork at officeFlexible hours3 days per weekSalesforce
Washington DC4 days ago$75k - $85k
Overview The Service Desk Team Lead will assist managing Service Desk operations... ..., and sustainable IT support and processes to the... ...Must be a U.S. Citizen and successfully complete a DOJ OJP T2 Public... ...Certification. Experience driving results in a team-oriented...SuggestedTemporary work- ...Service Desk Manager DMI, LLC is seeking... ...Desk Manager to lead for the... ...lifecycle of all IT incidents and problems... ..., ensures SLA achievement and... ...3, and vendor teams to drive consistent, high... ...celebrate our success. These values... ...internal career growth opportunities to...SuggestedRemote work
DMI (Digital Management, LLC)
Washington DC2 days ago - ...competing priorities and SLA commitments, and... ...within Service Level Agreements (SLAs... ...technical issues, drive them to a timely resolution... ...with newer team members. On-Call... ...Attributes for Success The ideal candidate... ...overall team morale. Growth: Curiosity, openness...SuggestedPermanent employment
Alianza
Washington DC4 days ago - Smart Geeks in Washington is seeking a skilled IT Manager to oversee a team of support personnel in troubleshooting daily IT issues. You'll implement policies, prepare routes for technicians, and evaluate new information systems to enhance user experience. The ideal candidate...
- ...Agile Development Team Managers to join the... ...generation flight service and air traffic... ...Developers, and Testers, driving execution across... ...to ensure successful sprint, release, and... ...managers and technical leads, supporting... ...modernization planning and growth initiatives. If...Remote work
- ...Service Desk Manager NetImpact Strategies has... ...customer's enterprise IT Service Desk and... ...management, drives SLA performance, oversees... ...Responsibilities Lead daily operations... ...in-person support teams. Supervise... ...has propelled our growth and enabled us to...For contractorsLocal areaImmediate start
NetImpact Strategies
Washington DC2 days ago - ...Service Desk Manager (ITIL 4 Certified) Location... ...Desk Manager to lead the Technical... ...lifecycle of IT incidents and problems... ...IT Service Desk team and daily... ...processes Ensure SLA compliance and service... ...standards Drive continuous improvement... ...to drive the success of our clients...
Softthink Solutions
Washington DC3 days ago $125k - $180k
Senior Customer Success Manager - Data / Storage / Cloud... ...& Gas, and Financial Services - anywhere real-time access... ...Manager (CSM) to drive the success of our enterprise... ...partners, account teams, and customers to ensure... ...initiatives and partner-led growth. Feedback & Advocacy:...Local areaFlexible hours$103.8k - $218.1k
...Data Processing Manager , you will lead and mentor a team of 4-5 processing specialists, driving workflow excellence and... ...reality. A focus on continuous growth. Together, we will advance our... ...lengthy track record of business success, and find opportunities to break...Full timeContract workTemporary workWork experience placementLocal areaFlexible hours$138k - $190.3k
...requires a relentless drive to solve complex challenges... .... The Customer First Team We are a team of... ...ensuring the long‑term success of our customers. Join... ...will be responsible for leading and developing Okta partners... ...successfully deliver Okta services to our valued customers...Local areaWorldwideFlexible hours$123.1k - $186.3k
...Customer Success Job Details... ...with agents drive customer success... ...the company leading workforce transformation... ...& Human Services, Commerce,... ..., and ops teams Track usage... ...within customer IT and business... ...escalation, SLA management) processes... ...obstacles as growth opportunities...Work at officeFlexible hours3 days per weekSalesforce
Washington DC1 day ago- ...Customer Success Manager (CSM) We... ...Public Sector team. In this role... ...mission will be to drive customer... ..., Professional Services, Delivery, Product... ...to renewals and growth. Ensure customers... ...practices, and leading training... ...meets or exceeds SLA expectations....
Windward
Washington DC6 days ago - Role Overview Service Desk Lead - Secret Clearance - Washington... ...delivery of high-quality IT support services,... ...Reports (DSR/SITREP). 2. SLA & Performance Management... ...plans for SLA deviations. Drive continuous improvement... ...with ISSO and Security teams for incident response...Temporary workRemote workShift work
$150k
Position Title: Tier 3 Service Desk Lead Location: Washington,... ...We’re a mission-driven IT services company and... ...they matter most. Our teams are made up of industry... ...collaborate, and how we measure success. Our employee-first... ...-impact incidents and drive root-cause analysis....Temporary workWork at officeFlexible hours- ...ITSMS process handling on the Service Desk; Manage all Service Desk supervisors... ...; Represent the Service Desk team in a customer-facing role;... ...Contractor designated Change lead; Act as the lead owner for implementing... ...at least 3 years in an IT outsourcing environment to...Contract workFor contractorsMonday to FridayWeekend workDay shiftAfternoon shift
$67.9k - $132.5k
...Overview The Service Desk Shift... ...met in a federal IT environment.... ...position helps drive process improvements... ...support and other IT teams and taking... ...indicators such as SLA compliance, ticket... ...(team lead or supervisor)... ...an employee to successfully perform the primary...Contract workWork at officeShift workASM Research, An Accenture Federal Services Company
Washington DC5 days ago- ApplyLogic Consulting Group, LLC is seeking a Service Desk Lead in Washington, DC, to oversee daily operations and manage a team in a government setting. Key responsibilities... ...Candidates must possess a Bachelor's degree in IT or a related field, along with over 5 years of...
- ...experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position... ...ITIL-aligned Tier 1-3 IT support services to Federal... ...environments. Our teams provide 24/7 hybrid... ...environments with defined SLA requirements.... ...Trust clearance. Must successfully complete required background...Contract workTemporary workLocal areaRemote workFlexible hours
- ...experienced and motivated Service Desk Tier 1 Lead Position contingent... ...‑aligned Tier 1-3 IT support services to Federal... ...environments. Our teams provide 24/7 hybrid... ...with defined SLA requirements. Active... ...Trust clearance. Must successfully complete required background...Contract workTemporary workLocal areaRemote workFlexible hours
- ...The Customer Success Manager is responsible... ...and lifecycle services portfolio. This... ...risk, and drive adoption of lifecycle... ..., engineering teams, and... ...performance, and SLA adherence. Translate... .... We are a leading software-industrial... ...safety in high-growth businesses in...Contract workTemporary workWork experience placementRemote workFlexible hours
Honeywell
Washington DC2 days ago $170k
...re a mission‑driven IT services company and systems... ...they matter most. Our teams are made up of industry‑leading experts who are... ...and how we measure success. Our employee‑first... ...Commerce CATTS Service Desk opportunity supporting... ...mitigation strategies. Drive accountability...Full timeContract workTemporary workWork at officeRemote workFlexible hours- ...Technologies is seeking a Customer Success Manager to enhance customer... ...on the East Coast, you'll lead customer onboarding, drive adoption, and ensure... ...between clients and Iron Bow teams. The ideal candidate has 5+ years in customer-facing IT roles, knowledge of Cisco technologies...
- ...Job Title: Scrum Master – Team Leader Location: Washington... ...have extensive experience leading Agile teams, driving organizational Agile... ...Agile teams Demonstrated success overcoming resistance to Agile... ...sector projects Financial services or highly regulated...
NavitasPartners
Alexandria, VA2 days ago $75k - $85k
A government support solutions provider is seeking a Service Desk Team Lead to manage Service Desk operations. The role involves supervising a team... ...50,000 external users. Candidates should have significant IT experience, particularly in Service Desk environments, and familiarity...- ...The SAFe Scrum Master/Team Coach (SM/TC) is a servant leader dedicated to fostering Agile... ...high-performing team dynamics while driving continuous improvement. The SM/TC serves... ...reinforcing Scrum principles, frameworks, and success patterns. Facilitate Agile ceremonies,...
Procyon TS
Washington DC5 days ago - ...Senior Director of Client Success 4234 | Top Secret... ...of Client Success to lead our rapidly expanding Army... ...You will lead a large team as well as roll up your... ...impact, and strategic growth. You will build trusted... ...Partner with Sales to drive client retention, scope...Contract workWork experience placement
Procession Systems
Washington DC4 days ago $72k - $90k
...highly collaborative team that is passionate... ..., or escalated Lead customer interactions... ...customer needs Drive internal projects... ...partners across Customer Success, Product,... ...strategy powers a high-growth, high-performance,... ...logistics products and services. The range...Full timeRemote workDatavant
Washington DC1 day ago- CPI Card Group is seeking an experienced Service Desk Manager to own overall responsibility for ITSMS process handling. The ideal candidate... ...ten years of experience in Service Desk Services, managing teams, with a focus on government contracts. A Bachelor's degree is...Day shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Lead - Drive SLA Success & Team Growth. Be the first to apply!
Related searches
- IT support manager Washington DC
- service desk manager Washington DC
- it risk analyst Washington DC
- IT account executive Washington DC
- IT network Washington DC
- information technology application specialist Washington DC
- information technology and services consultant Washington DC
- IT governance analyst Washington DC
- intern IT Washington DC
- information technology graduate Washington DC